Statistics and Business Support Officer

2 months ago

London, United Kingdom Ministry of Defence Full time

**Details**:
**Reference number**:

- 284456**Salary**:

- £27,950- Posts based in London will attract the relevant London weighting**Job grade**:

- Executive Officer- Band D/Statistics Officer**Contract type**:

- Permanent**Business area**:

- MOD - Head Office & Corporate Services - Service Complaints Ombudsman for the Armed Forces**Type of role**:

- Administration / Corporate Support
- Analytical
- Statistics**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Westminster, London SW1HAbout the job

**Job summary**:
The office of the Service Complaints Ombudsman for the Armed Forces (SCOAF) is an organisation with 25 members of staff, directly supporting the Service Complaints Ombudsman in the exercise of her statutory functions. This is a Band D role which reports directly to the Band SEO Statistics Manager in the wider Head of Office (G7) led Business team.

The Statistics and Business Support Officer is a dual role and offers an interesting and diverse set of responsibilities with an opportunity to learn and develop a range of skills in the following functional areas:

- Statistics (60%)
- Administration (including some finance) (40%)

This position is advertised at 36/37 hours per week Tacos Dependant

**Job description**:
This is a dual role providing both statistical and administrative support to the SCOAF Business Team. Approximately 60% of the role will be supporting the SCOAF Statistics Manager with statistical outputs while the remaining 40% will focus on providing administrative support across the Business Team.

Key responsibilities are:

- Responsibility for running monthly reports on SCOAF operational targets.
- Responsibility for analysing SCOAF feedback surveys and producing statistical tables and narratives.
- Provide statistical information to stakeholders in SCOAF and MOD
- Provide support to the Statistics Manager with the production of Annual Report statistics.
- Responsibility for ensuring SCOAF's SharePoint site is managed effectively and aligns to the relevant security and information management guidelines.
- Support the SCOAF Business Manager with elements of finance, this will include the raising and processing of invoices.
- Responsibility for SCOAF's IT and administrative function e.g. maintaining asset registers of equipment. Adhoc duties for SCOAF (Covering the Ombudsman’s Executive Assistant’s responsibilities during periods of absence)
- General administrative support and assistance to SCOAF (e.g. taking minutes of staff meetings)

You will be given access to the tools and training you need. We offer a wide variety of training courses from soft skills to coding and training on specialist software.

For example, you will be provided with training on the following IT systems:

- Office 365
- SharePoint
- One Drive
- CP&F (MOD’s Finance and Procurement IT system)

as well as statistics training.

The MOD also offers one of the best pay deals across government. There is also available, supplementary pay for those individual "badged" as part of the Government Statistical Service.

**Person specification**:
This is a dual role and would suit someone who was numerical, well organised and interested in learning new skills and getting a wide variety of experience working in an office.

An example of our statistics outputs can be found on SCOAF's Statistics Hub:
Statistics Hub, Service Complaints Ombudsman for the Armed Forces (scoaf.org.uk)

Essential Knowledge and Experience for this role:

- Minimum C-grade at GCSE mathematics (or equivalent qualification)
- Good numerical skills
- Ability to work collaboratively with colleagues and stakeholders
- Strong organisational skills with the ability to multi-task
- Good communication skills
- Awareness of the need for good quality management information

Desirable Knowledge and Experience for this role:

- A-levels in either mathematics or statistics (or equivalent qualification)
- Proficient in other MS Office software (e.g. Word and Outlook)
- Experience in producing statistics

**Qualifications**:

- Minimum C-grade in GCSE mathematics (or equivalent qualification)

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Working Together
- Delivering at Pace

**Benefits**:

- Allowances - Statistical officers in MOD who are or become “badged” with the Government Statistical Service are eligible to receive an Recruitment and Retention Allowance of £1,500 per year which increases to £3,000 after the first year providing that the individual has demonstrated no significant weaknesses against any of the Functional Competence Groups.
- The opportunity to be badged as being part of the Government Statistical Service will be provided sometime after joining.
- Thank You Scheme -Retail vouchers of up to £100 can be awarded in recognition of an

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