Business Support Officer

5 months ago


London, United Kingdom Akton Recruitment Full time

Business Support Officer

Southwark

£17 Per Hour

I am recruiting for a local authority who is looking for someone to provide a comprehensive support and facilitation service to the Exchequer Services division including the provision of excellent customer service at the initial point of contact for Home Ownership Services, Garages, Housing Income, facilities management and any other services that require support within the division.

PRINCIPAL ACCOUNTABILITIES

1. To contribute to the smooth operation of the Exchequer Business Support Team. To lead on the provision of an excellent customer service (to both internal and external clients) as specified by the Exchequer Business Support Team Leader.

3. To carry out the administrative tasks associated with complaints, members enquiries, freedom of information and data access requests received for Homeownership, Garages and if required for all other services within Exchequer Services. To ensure that services are innovative and quality driven and:

- ensuring that queries are answered comprehensively and within time
- are responsive to customers needs and service requirements
- demonstrate clear corporate direction, vision and style within the statutory framework
- achieves effectiveness and efficiency in operation

4. To provide the Business Support Team Leader with monthly and annual statistics on all areas of accountability including but not limited to formal complaints and members enquiries. Report to the Business Support Team Leader on performance and issues.



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