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Administrator

4 months ago

Folkestone, United Kingdom Dignity Funerals Full time

Administrator

Permanent, Part-time.

Shorncliffe Administration Centre, Folkestone, Kent. CT20

£8,533.20 per annum

15 hours per week

Accruing 22 - 25 days holiday + bank holidays | Sick pay eligibility after 12-month qualifying period | Life Assurance 2 x salary

At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion, respect, openness and care.

We offer a range of challenging and rewarding roles for caring individuals across the funeral profession and we continually invest in our staff, premises and vehicles so that we can ensure clients and their loved ones receive the highest standard of care. Every day, we want to exceed our customers’ expectations, and we aim to do this by persistently delivering excellent client service through the continued dedication of our people.

Shorncliffe Administration Centre is one of our busy care centres, based in Folkestone, Kent.

This is a busy admin centre supporting 14 branches with funeral processing, invoicing, credit control, banking, inputting time sheets and system reporting.

Shorncliffe Administration Centre are looking for a professional and compassionate individual to join our collaborative and dedicated team as a Funeral Director. Our values: Professional, Compassion, Respect & Knowledge form the basis of all our interactions and recognising this, you will be giving back to families in a critical time, whilst ensuring that their loved ones are treated with the utmost respect and dignity.

Alongside a highly collaborative, dedicated and supportive management team, we will give you the room to stretch and develop within the industry. With both training and learning opportunities, our dedicated Learning and Development team and management team will ensure that you are delivered full training to confidently perform this role and will also aim to promote your progression. Alongside this, Dignity Plc really believes in our people, so you will also have access to a wide range of Mental and Financial Well-being tools, access to financial support and a broad range of benefits.

**What Will I Be Doing As An Administrator?**

As an Administrator, you will be at the core of our business and the service we deliver within the community. As an Administrator, you will be responsible for liaising directly with Funeral Directors and Ministers, ensuring any specific requests from the family regarding the chapel set-up are carried out.

Other duties will include:

- Inputting the cremation and burial paperwork onto our bespoke system to comply with legislation and law
- Preparation of all documentation to facilitate the daily operation of the crematorium
- Liaise with Funeral Directors and Ministers, ensuring any specific requests from the family are inputted in the database regarding services that are carried out
- Preparation of banking, client invoices and supporting credit control with branches
- Maintaining accurate, indexed records of funeral arrangements
- Maintaining confidentiality when processing legal burial and cremation documents
- Input & maintain records on computers to comply with industry regulations
- Ensure the safe custody of ashes in the care of the crematorium

**What Do I Need?**
- Previous experience within a Customer Service or Administrative position.
- Proactive approach and ability to communicate effectively with a range of people
- Presentable at all times, acting with professional conduct and showing empathy.
- Excellent attention to detail is essential.
- Supply the necessary documentation for a full DBS check

**Advantageous**:

- Previous experience in the industry, though this is not required, as full training will be provided.

**What are the next steps?**

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**Equality, Diversity and Inclusion Statement**

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed and bold action to promote inclusion and belonging.