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Customer Service Administrator

2 months ago

Loughborough, United Kingdom Accordial Ltd Full time

**Are you looking to work with a friendly and relaxed Team?**

**With an option to work 1-2 days a week from home.**

**If building a rapport with others is second nature, then this could be the job for you**

**About Accordial**:
Accordial Ltd is the UK’s largest manufacturer and installer of high performance robust acoustic movable walls, perforated sound absorbing wall panels and sliding folding partitions. We have been making our systems at our Loughborough based facilities for over 20 years and have recently been brought into Ash and Lacy Group of Companies providing long term stability and advanced engineering expertise for future development of our product ranges.

Our systems are installed in many prestigious buildings, including top sporting stadia, exhibition and conference centres, schools, academies, community centres, religious establishments and leading hotel chains. Common to every installation, no matter how large or small the project is, our commitment is to the highest standard of design, build, installation and aftercare**.**

**Customer Service Administrator**

**Duties & Responsibilities**
- Reporting to Service & Repairs divisional manager
- Actively looking for new business
- Estimating costs of repairs using cost matrix and sending quotations
- Willingness to achieve set out KPIs and targets
- Scheduling, developing and maintaining relationships with engineers and clients
- Managing multiple accounts, ensuring that a high level of customer retention and satisfaction is maintained
- Engage with multiple customers on a daily basis by reaching out to new and existing clients
- Updating records to customer accounts on our CRM System

**What we are looking for**
- Excellent telephone manner and relationship building skills.
- Excellent organisational skills.
- Team player
- “Can do” attitude with strong problem-solving skills
- Strong communication skills and a great personality
- Computer literate with basic MS office skills as a minimum
- A background within construction / moveable wall industry is an advantage however, training will be provided.
- Background in customer service

**Benefits**
- Company Pension Scheme
- Option to work 1-2 days a week from home
- Sick Pay
- Uncapped commission structure
- On Site Parking
- Salary Range £21,800K+ commission + bonus available
- 25 Days of Holiday + Bank Holidays
- Job Types: Full-time, Permanent

**Salary**: £21,800 -£25,000 per annum

**Job Types**: Full-time, Permanent

**Salary**: £21,800.00-£25,000.00 per year

**Benefits**:

- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay

Work Location: Hybrid remote in Loughborough

Reference ID: Service & Repair Account Manager