Customer Service Advisor

5 months ago

Loughborough, United Kingdom Driving Talent Limited Full time

Driving Talent are recruiting for a permanent customer service advisor to join our valued and established client in Shepshed. Our client is a huge company with over 150 years of history, they are one of the leading manufacturers in their trade.

Working hours would be from 08:00am-17:00pm or 08:30am-17:30pm with an hour break, 40 hours a week

You'd also be required to do 1 in 4 Saturdays and 1 in 5 bank holidays 08:00am-12:00pm, both on a rotational basis

Annual salary is £22,000p/a

**Brief Description**:

- You'd be working alongside key departments and liaise with both internal and external customers, with the end goal to provide a positive and professional customer service experience

**Key Responsibilities**:

- Providing the customer with a high level of customer service, leaving them feeling valued with a satisfactory resolution
- Going the extra mile to make the customer feel engaged and ending on a positive note
- Building rapport with repeat customers as well as making new customers feel welcome
- Timely processing of orders in line with KPI's, maintaining consistency and accuracy throughout
- Keep track of customer records across multipe Microsoft platforms
- Liaise with other departments and provide admin support when necessary
- Data entry
- Deal with complaints in a timely and effective manner, and escalating complex issues to management when needed
- Taking ownership of calls and using your initiative to resolve the issue
- You'd also potentially go on site visits, so you'd need to ensure you promote a positive image of the business and have a professional approach at all times
- Excellent organisational and administrative skills with an ability to manage multiple tasks simultaneously
- Excellent verbal and written communication skills with good command of Microsoft packages
- Experience of Sales administration and/or customer service, preferably in a fast paced environment
- As you'd be dealing with customers directly, you'd need to be a trustworthy person and respect customer confidentiality
- Friendly manner with positive thinking and pro-active character

**Job Types**: Full-time, Permanent, Temp to perm

**Salary**: £22,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Loughborough: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

Reference ID: Driving Talent

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