Customer Service Advisor

1 month ago


Loughborough, United Kingdom CV-Library Full time

Customer Service Advisors required for a Loughborough based, market leading organisation within telecommunications.
We require experienced Contact Centre Agents to become integral members of the Customer Service Team, working in Inbound.
There will be 2 weeks training - 09:00 - 17:30

Hours of work are: Monday to Friday (Between 09:00-20:00 Shift Range - 8hr Shift)
1 in every 2 - Saturday 09:00-17:30

Job Role:

Your key responsibilities, which are not exhaustive and not limited to include:

* Managing inbound calls to the business from clients / customers’ requests.

* Working towards and aiming to exceed sales expectations.

* Helping the customer understand the different handsets, deals and network providers on offer.

* Making sure the customer has the best possible sales journey by giving great advice and all of the options available to them.

* Building relationships with customers to ensure converting a one-time customer into a customer for life.

* Deliver a consistent call flow, giving the customer the confidence in the information provided.

* Maximise up selling opportunities whilst ensuring the customer has an informed choice.

* Uncapped Commission Structure

Key Skills:

* A commitment to providing great service.

* Customer Service experience, ideally within a Contact Centre environment.

* Excellent communication skills.

* Remain positive and enthusiastic during every customer contact

* Experience of working towards targets.

* An interest in technology.

* Consistently provide a high level of service.

* IT skills.

This role is subject to a Clean DBS it is imperative that each applicant provides support to the process.

Full Training is given.

If this is the job for you, please submit your CV



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