Customer Service Advisor

6 months ago

Loughborough, United Kingdom Sanderson Design Group Plc Full time

**Customer Service Advisor**

We’re looking for a dedicated Customer Service Advisor to support our UK Customers. You will be responsible for implementing an exceptional customer experience strategy, promoting a customer centric approach, communicating daily with both our valued B2B and B2C customers. As our Customer Service Advisor, you will relish in fostering long term relationships with our key contacts, working in partnership with our Business Development Executives in driving all company and team objectives.

**Responsibilities**
- Key point of contact for all matters relating to products, quotes, orders, and product availability for internal and external (B2B and B2C) customers
- Order management: ensure all orders received are processed within agreed timescales (process quotations and orders, verifying quantity, product, and price as well as the Warranty Policy, Terms and Conditions and Pricing Policy)
- Exceed customer expectations by keeping them informed on availability of stock and the delivery of goods within agreed SLA’s
- Ensure all information is kept up to date on all systems e.g., Mertex, CRM and where necessary, running system reports to provide customers with accurate information
- Collaborate with other teams (Merchandising, Business Development Executives etc.) to grow the channel and deliver customer service that exceeds expectations
- Handle fault resolution, provide support to internal and external customers with all aspects of our products
- Resolve any invoice queries in collaboration with the Credit Control team
- Continuously challenge and seek to improve our processes and services to exceed customer expectations

**Skills & Experience**
- Previous experience in an office-based customer services role
- Exceptional telephone manner with the ability to build rapport and credibility
- Experience working with products and demonstrating product knowledge
- Experience building long term business relationships
- Sound IT skills, including MS Office skills (especially Word & Excel)
- Experience working with Mertex or other ERP systems (advantageous)
- Self-driven, results orientated with a positive outlook
- Excellent communication skills (verbal and written)

**About us**

Sanderson Design Group is an international luxury interior furnishings company that designs, manufactures and markets wallpapers and fabrics together with a wide range of ancillary interior products.

In 2020, we brought our portfolio of brands home to Sanderson Design Group, evoking the combined longevity and prodigious creative history of our brands. Sanderson Design Group describes the ebullience of our past endeavours. It sketches the outline of our future. A collective of 7 quintessentially British luxury interior brands and 2 manufacturing brands, at Sanderson Design Group we are Sanderson, Archive, Morris & Co., Zoffany, Harlequin, Clarke & Clarke, Scion, Anstey Wallpaper Company and Standfast & Barracks.

Our purpose is "To bring the Beautiful into People’s Homes and Lives". This has defined and shaped our brands since our very earliest days. The oldest brand in our arsenal, from where we derive the namesake of our group, begun life in 1860, as an importer of fine French wallpapers to London. Arthur Sanderson & Sons Ltd played a pivotal role in defining English interior decoration tastes and its early success led to displaying designs at London’s finest showroom, at Berners Street. Around this time in 1924, Arthur Sanderson & Sons Ltd were awarded The Royal Warrant, becoming “purveyors of wallpaper and paint” to the court of George V.

We recognise that each one of our brands contributes a unique chapter to our story. It is why we represent the full spectrum of British interior design, catering from cutting-edge sleek modern styles, to the hearty warmth of traditional forms. Our decision to rebrand as Sanderson Design Group in 2020 is our way of paying homage to our rich history, as well as marking our path towards a new future. As custodians of over 160 years of design experience, we are proud to Bring the Beautiful into People’s Homes and Lives. We are Sanderson Design Group.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Loughborough: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What are your salary expectations?

Work authorisation:

- United Kingdom (required)

Work Location: In person

  • Customer Service Advisor

    5 months ago

    Loughborough, United Kingdom Elizabeth Michael Associates Full time

    We are seeking a diligent Customer Service Advisor to provide dedicated support to our Client's customer base. They pride themselves on their commitment to delivering outstanding customer experiences and fostering long-term relationships with their Clients. In this role, you will play a crucial part in implementing an outstanding customer experience...

  • Customer Service Advisor

    5 months ago

    Loughborough, United Kingdom Elizabeth Michael Associates Full time

    We are seeking a diligent Customer Service Advisor to provide dedicated support to our Client's customer base. They pride themselves on their commitment to delivering outstanding customer experiences and fostering long-term relationships with their Clients. In this role, you will play a crucial part in implementing an outstanding customer experience...

  • Customer Service Advisor

    5 months ago

    Loughborough, United Kingdom Saint Gobain Full time

    **Why do we need you?** Customer Service Advisor **Is this job for you?** N/A Job Reference: GBR12161

  • Customer Service Advisor

    3 weeks ago

    Loughborough, Leicestershire, United Kingdom Pertemps Bond Full time

    Inbound Sales Role OverviewWe are seeking an experienced Inbound Sales Advisor to join our team at Pertemps Bond. As an Inbound Sales Advisor, you will be responsible for managing inbound calls from clients and customers, working towards and aiming to exceed sales expectations.Key Responsibilities:Manage inbound calls to the business from clients and...

  • Customer Service Advisor

    5 months ago

    Loughborough, United Kingdom Brook Street Full time

    **Customer Service Advisor** **Location - Loughborough** **Hours - Full time Shift work (12hour shifts, 4 on - 4 off)** **Salary - £11.44, DBS required** Brook Street have the pleasure of supporting a Customer Service Advisor Role in Loughborough **Front Office/Reception** - Establish positive relationships with the residents, Res-Life Team,...

  • Customer Service Advisor/technical Support

    5 months ago

    Loughborough, United Kingdom Credible Recruitment Full time

    **Customer Service Advisor (Technical) - £29000 - £30000 - Loughborough** Are you an experienced Customer Service Advisor who has worked in Engineering? Maybe you have Customer Service experience and are able to absorb product knowledge. This is not a typical Customer Service position is it imperative to this role that you are able to understand and...

  • Customer Service Advisor

    2 months ago

    Loughborough, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor - LoughboroughWe are now hiring Customer Service Advisors Who We Are:            Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK.  We are a registered charity and we invest back into the communities that we serve. Who You Are: We are looking for local people who share our...

  • Customer Service Advisor

    2 months ago

    Loughborough, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor - LoughboroughWe are now hiring Customer Service Advisors Who We Are:            Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK.  We are a registered charity and we invest back into the communities that we serve. Who You Are: We are looking for local people who share our...

  • Customer Service Advisor

    5 months ago

    Loughborough, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service Advisor** **£23,000 -** Duties include: - Supporting customers ranging from technical, contractual, repairs and major breakdowns.- Ensuring you are providing the best solution.- Aiming to achieve first call resolution and ensuring you have a professional approach in resolving passenger and customer...

  • Customer Service Advisor

    6 months ago

    Loughborough, United Kingdom Sanderson Design Group Plc Full time

    **Customer Service Advisor - International Retail** We have an exciting opportunity for a Customer Service Advisor - International Retail to join us and ensure world beating customer service is provided to our valued customers. With a customer first approach, you will be accountable for international retail customer service, administering daily orders and...

  • Service Advisor

    6 months ago

    Loughborough, United Kingdom Performance Resourcing Midlands Full time

    **Service Advisor** Loughborough, Leicestershire £26,000 Basic Salary DOE plus Bonus Scheme. We are recruiting an experienced **Service Advisor **for a **Franchised** **Car Dealership **in the **Loughborough **area**.** PLEASE ONLY APPLY IF YOU HAVE PREVIOUS CAR DEALERSHIP SERVICE ADVISOR EXPERIENCE. **A Customer Service Star** who has the ability to...

  • Service Advisor

    6 months ago

    Loughborough, United Kingdom Loughborough Kia Full time

    Kia Service Advisor **Service Advisor experience essential ** ** Drivers License essential ** Loughborough Kia are offering a great opportunity for an experienced Service Advisor to join their busy, successful Service Department. As Service Advisor you must be able to work as part of a team, and also be able to work on your own initiative. You need to...

  • Customer Service Advisor

    2 months ago

    Loughborough, United Kingdom CV-Library Full time

    Customer Service Advisors required for a Loughborough based, market leading organisation within telecommunications. We require experienced Contact Centre Agents to become integral members of the Customer Service Team, working in Inbound. There will be 2 weeks training - 09:00 - 17:30 Hours of work are: Monday to Friday (Between 09:00-20:00 Shift Range - 8hr...

  • Customer Advisor

    5 months ago

    Loughborough, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 18.75 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q *Loughborough** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...

  • Customer Service Advisor

    2 months ago

    Loughborough, United Kingdom CV-Library Full time

    Job description Customer Service Advisors required for a Loughborough based, market leading organisation within telecommunications. We require experienced Contact Centre Agents to become integral members of the Customer Service Team, working in Inbound. There will be 2 weeks training - 09:00 - 17:30 Hours of work are: Monday to Friday (Between 09:00-20:00...

  • Customer Advisor

    5 months ago

    Loughborough, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 18.75 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 5.00am - Midnight** **UK Notional hourly rate £12.21 per hour** **B&Q Loughborough** - **Colleagues under 18 are not permitted to work between 10pm-6am** We believe anyone can improve their home to make life...

  • Service Advisor

    6 months ago

    Loughborough, United Kingdom Inchcape Full time

    **Service Advisor - Mercedes Benz Loughborough** **Basic Salary up to £32,146.07pa Depending on Experience, OTE circa £42k** **As a Service Advisor at our Nottingham Service Centre, not only will you receive an excellent salary package and OTE, but also an industry leading benefits package including**: - **Family Friendly** - Enhanced family friendly...

  • Customer Service Advisor

    6 months ago

    Loughborough, United Kingdom Sanderson Design Group Plc Full time

    **Customer Service Advisor - UK Contracts (12-month FTC)** We are a collective of luxury interior brands, each with a special role to play, and two manufacturing brands (Anstey Wallpaper Company and Standfast & Barracks). At Sanderson Design Group we are Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke and Scion and our purpose is ‘to bring...

  • Customer Experience Advisor

    2 months ago

    Loughborough, Leicestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Loughborough, UK.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...

  • Customer Experience Advisor

    2 months ago

    Loughborough, Leicestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Loughborough, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...