Customer Service Advisor

5 months ago


Loughborough, United Kingdom Elizabeth Michael Associates Full time

We are seeking a diligent Customer Service Advisor to provide dedicated support to our Client's customer base. They pride themselves on their commitment to delivering outstanding customer experiences and fostering long-term relationships with their Clients.

In this role, you will play a crucial part in implementing an outstanding customer experience strategy, advocating for a customer-centric approach, and ensuring seamless communication.

**Customer Service Advisor**

**Loughborough**

**£24,000 per annum**

**Full Time, Permanent**

**Responsibilities**:

- Key point of contact for all matters relating to products, quotes, orders, and product availability for internal and external customers.
- Order management: ensure all orders received are processed within agreed timescales (process quotations and orders, verifying quantity, product, and price.
- Ensure all information is kept up to date on all systems.
- Handle fault resolution, provide support to internal and external customers with all aspects of our products.
- Resolve any invoice queries in collaboration with the Credit Control team.

**Experience**:

- Previous experience in an office-based customer services role.
- Exceptional telephone manner with the ability to build rapport and credibility.
- Sound IT skills, including MS Office skills.
- Self-driven, results orientated with a positive outlook.
- Experience building long term business relationships.

**Benefits**:

- Opportunity to work with a dynamic team in a fast-paced environment.
- Competitive salary and benefits package.
- Ongoing training and development opportunities.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

Work Location: In person



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