Customer Service Advisor/technical Support

3 months ago


Loughborough, United Kingdom Credible Recruitment Full time

**Customer Service Advisor (Technical) - £29000 - £30000 - Loughborough**

Are you an experienced Customer Service Advisor who has worked in Engineering?

Maybe you have Customer Service experience and are able to absorb product knowledge.

This is not a typical Customer Service position is it imperative to this role that you are able to understand and learn about industrial machine products.

**The opportunity**

Credible Recruitment have been given an opportunity to work with an organisation who are a supplier of high-quality equipment to the engineering, construction, automotive and agriculture sectors. We are recruiting a permanent Customer Service Advisor to be proactive with clients, in finding repair solutions and assisting in diagnosing faults over the phone.

**Overview Of Duties**

As an experienced Customer Service Advisor you will:

- Provide practical and technical support to customers via inbound and outbound calls
- Investigate and diagnose faults to achieve a resolution
- Progress and chase customer escalations
- Communicate regularly with the Customer Service and Warehouse teams chasing outstanding diagnosis and offering supporting
- Be responsible for undertaking tasks relevant to you role as a Customer Service Advisor

**Experience and attributes**:
As a Customer Service Advisor you will have:

- Experience dealing with customer issues and overcoming objections
- Skill of multi-tasking and time management
- Ability to upsell servicing and maintenance packages during repair/service
- Ability to prioritise workload

**Whats in it for you?**
- Great Company with training and ongoing support.
- 23 days annual leave plus BH
- Onsite parking
- No weekends
- Christmas off

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: TSA



  • Loughborough, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service Advisor** **£23,000 -** Duties include: - Supporting customers ranging from technical, contractual, repairs and major breakdowns.- Ensuring you are providing the best solution.- Aiming to achieve first call resolution and ensuring you have a professional approach in resolving passenger and customer...


  • Loughborough, United Kingdom Fabric Recruitment Ltd Full time

    Senior Customer Service Advisor Loughboroughup to £28,000 DOEWe are currently seeking an experienced customer-focused individual to join our client's team as they look to add a Senior Customer Service Advisor. The successful candidate will play a crucial role in supporting the team to ensure the smooth operation of the customer support processes and deliver...


  • Loughborough, United Kingdom Brook Street Full time

    **Customer Service Advisor** **Location - Loughborough** **Hours - Full time Shift work** **Salary - £11.44** Brook Street have the pleasure of supporting a Customer Service Advisor Role in Lincoln.


  • Loughborough, United Kingdom SF Group Full time

    **Customer Service Advisor** **Full Time, Permanent** **Loughborough, LE12** **£20,000 - £23,000** The Commercial Division are pleased to be supporting a UK based manufacturer to recruit for a Customer Service Executive to join their head offices in Loughborough on a full time, permanent basis. As a Customer Service Advisor, you will report directly...


  • Loughborough, United Kingdom Sanderson Design Group Plc Full time

    **Customer Service Advisor - International Retail** We have an exciting opportunity for a Customer Service Advisor - International Retail to join us and ensure world beating customer service is provided to our valued customers. With a customer first approach, you will be accountable for international retail customer service, administering daily orders and...


  • Loughborough, United Kingdom Elizabeth Michael Associates Full time

    We are seeking a diligent Customer Service Advisor to provide dedicated support to our Client's customer base. They pride themselves on their commitment to delivering outstanding customer experiences and fostering long-term relationships with their Clients. In this role, you will play a crucial part in implementing an outstanding customer experience...


  • Loughborough, United Kingdom Elizabeth Michael Associates Full time

    We are seeking a diligent Customer Service Advisor to provide dedicated support to our Client's customer base. They pride themselves on their commitment to delivering outstanding customer experiences and fostering long-term relationships with their Clients. In this role, you will play a crucial part in implementing an outstanding customer experience...


  • Loughborough, United Kingdom Office Angels Full time

    Job Title: Customer Service Advisor Location: Loughborough (with free parking) Hours: 9:00 AM - 5:30 PM, Monday - Friday Department: Head Office Accounts Team About Us: We are an ambitious and growing company, and we're looking for a Customer Service Advisor to join our dynamic Head Office accounts team of 5. You'll be working directly with the...


  • Loughborough, United Kingdom Brook Street Full time

    **Customer Service Advisor** **Location - Loughborough** **Hours - Full time Shift work (12hour shifts, 4 on - 4 off)** **Salary - £11.44, DBS required** Brook Street have the pleasure of supporting a Customer Service Advisor Role in Loughborough **Front Office/Reception** - Establish positive relationships with the residents, Res-Life Team,...


  • Loughborough, United Kingdom Office Angels Full time

    Job Title: Customer Service AdvisorLocation: Loughborough (with free parking)Hours: 9:00 AM - 5:30 PM, Monday - FridayDepartment: Head Office Accounts TeamAbout Us:We are an ambitious and growing company, and we're looking for a Customer Service Advisor to join our dynamic Head Office accounts team of 5. You'll be working directly with the Accounts Manager...


  • Loughborough, United Kingdom Fabric Recruitment Full time

    Senior Customer Service Advisor Loughboroughup to £28,000 DOEWe are currently seeking an experienced customer-focused individual to join our client's team as they look to add a Senior Customer Service Advisor. The successful candidate will play a crucial role in supporting the team to ensure the smooth operation of the customer support processes and...


  • Loughborough, United Kingdom Fabric Recruitment Full time

    Senior Customer Service Advisor Loughboroughup to £28,000 DOEWe are currently seeking an experienced customer-focused individual to join our client's team as they look to add a Senior Customer Service Advisor. The successful candidate will play a crucial role in supporting the team to ensure the smooth operation of the customer support processes and...

  • Service Advisor

    3 months ago


    Loughborough, United Kingdom Page Personnel Full time

    Starting ASAP - Permenant role **About Our Client**: The company is a market leading manufacturer of mechanical and technical engineering products. The company sells and partners with businesses across the engineering, automotive, construction and manufacturing sectors. Established over 30 years ago the company has built a fantastic reputation and is now a...

  • Service Advisor

    4 months ago


    Loughborough, United Kingdom Loughborough Kia Full time

    Kia Service Advisor **Service Advisor experience essential ** ** Drivers License essential ** Loughborough Kia are offering a great opportunity for an experienced Service Advisor to join their busy, successful Service Department. As Service Advisor you must be able to work as part of a team, and also be able to work on your own initiative. You need to...


  • Loughborough, United Kingdom Sanderson Design Group Plc Full time

    **Customer Service Advisor - UK Contracts (12-month FTC)** We are a collective of luxury interior brands, each with a special role to play, and two manufacturing brands (Anstey Wallpaper Company and Standfast & Barracks). At Sanderson Design Group we are Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke and Scion and our purpose is ‘to bring...


  • Loughborough, United Kingdom Saint Gobain Full time

    **Why do we need you?** Customer Service Advisor **Is this job for you?** N/A Job Reference: GBR12161


  • Loughborough, United Kingdom Saint Gobain Full time

    **The Role** Are you someone who is passionate about providing top-class technical customer service? At Saint-Gobain Interior Solutions, we are looking for a talented **Technical Advisor** to be a part of our Technical Support team, focusing on our dry-lining brands and products. In the role, you will be providing market leading, bespoke, and creditable...


  • Loughborough, United Kingdom Saint Gobain Full time

    **Why do we need you?** Are you someone who is passionate about providing top-class technical customer service? At Saint-Gobain Interior Solutions, we are looking for a talented **Technical Advisor** to be a part of our Technical Support team, focusing on our insulation brands and products. In the role, you will be providing market leading, bespoke, and...


  • Loughborough, United Kingdom Sanderson Design Group Plc Full time

    **Customer Service Advisor** We’re looking for a dedicated Customer Service Advisor to support our UK Customers. You will be responsible for implementing an exceptional customer experience strategy, promoting a customer centric approach, communicating daily with both our valued B2B and B2C customers. As our Customer Service Advisor, you will relish in...


  • Loughborough, United Kingdom Sanderson Design Group Plc Full time

    **Customer Service Advisor** We’re looking for a dedicated Customer Service Advisor to support our UK Customers. You will be responsible for implementing an exceptional customer experience strategy, promoting a customer centric approach, communicating daily with both our valued B2B and B2C customers. As our Customer Service Advisor, you will relish in...