Customer Service Advisor/technical Support
3 months ago
**Customer Service Advisor (Technical) - £29000 - £30000 - Loughborough**
Are you an experienced Customer Service Advisor who has worked in Engineering?
Maybe you have Customer Service experience and are able to absorb product knowledge.
This is not a typical Customer Service position is it imperative to this role that you are able to understand and learn about industrial machine products.
**The opportunity**
Credible Recruitment have been given an opportunity to work with an organisation who are a supplier of high-quality equipment to the engineering, construction, automotive and agriculture sectors. We are recruiting a permanent Customer Service Advisor to be proactive with clients, in finding repair solutions and assisting in diagnosing faults over the phone.
**Overview Of Duties**
As an experienced Customer Service Advisor you will:
- Provide practical and technical support to customers via inbound and outbound calls
- Investigate and diagnose faults to achieve a resolution
- Progress and chase customer escalations
- Communicate regularly with the Customer Service and Warehouse teams chasing outstanding diagnosis and offering supporting
- Be responsible for undertaking tasks relevant to you role as a Customer Service Advisor
**Experience and attributes**:
As a Customer Service Advisor you will have:
- Experience dealing with customer issues and overcoming objections
- Skill of multi-tasking and time management
- Ability to upsell servicing and maintenance packages during repair/service
- Ability to prioritise workload
**Whats in it for you?**
- Great Company with training and ongoing support.
- 23 days annual leave plus BH
- Onsite parking
- No weekends
- Christmas off
**Job Types**: Full-time, Permanent
**Salary**: £28,000.00-£30,000.00 per year
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Reference ID: TSA
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