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Customer Service Advisor

2 months ago

Loughborough, United Kingdom Office Angels Full time
Job Title: Customer Service Advisor
Location: Loughborough (with free parking)
Hours: 9:00 AM - 5:30 PM, Monday - Friday
Department: Head Office Accounts Team
About Us:
We are an ambitious and growing company, and we're looking for a Customer Service Advisor to join our dynamic Head Office accounts team of 5. You'll be working directly with the Accounts Manager and Financial Director, contributing to our innovative and forward-thinking environment. We value personal development and provide opportunities for career progression, making this an exciting role for someone looking to grow with us.
Why Work With Us:
Innovative Environment: Be part of a company that values alternative thinking and innovation.
Personal Development: We invest in and value your growth and development.
Ambitious Team: Join a team that is audaciously ambitious and constantly evolving.
Great People: Work alongside a supportive and talented group of colleagues.
Key Responsibilities:
Rent Arrears Management: A key part of the role, including chasing and managing rent arrears.
Email Management: Responding to and managing incoming emails.
Payment Processing: Conducting monthly payment runs to landlords and contractors.
Bank Account Management: Managing and reconciling bank accounts.
Deposit Registration: Ensuring deposits are properly registered.
Auditing: Conducting contract and let sheet audits.
Reporting: Completing reports as required for landlords and management.
Support: Providing support to branches and landlords, including regular meetings and training new staff.
General Support: Assisting the Client Accounts Manager and Financial Director with general accounts and administration tasks.
What We're Looking For:
Experience: Background in Administration, Customer Service, or Credit Control.
Organisational Skills: Ability to maintain a methodical and logical approach, making work easy to understand for others.
Technical Skills: Proficiency in Microsoft Office, particularly Excel and Word.
Communication Skills: Strong interpersonal skills with the ability to collaborate and communicate effectively with both internal and external stakeholders.
Self-Motivation: Ability to work independently and take initiative.
Prioritization: Ability to manage workload and meet deadlines.
Attention to Detail: High level of accuracy in all tasks.
Flexibility: Willingness to work weekends during busy periods.
Team Spirit: A passion for developing within a collaborative team environment.
Benefits:
Annual Salary Reviews
Social Events: Twice-yearly socials and a Christmas party.
Free Parking
Pension Scheme
Smart Casual Dress Code
Holiday Entitlement: 22 days + 8 bank holidays
Free Tea & Coffee
Career Progression OpportunitiesIf you're someone with great attention to detail, excellent communication skills, and a desire to contribute to a growing and innovative team, we would love to hear from you
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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