Technical Customer Advisor

6 months ago

Loughborough, United Kingdom Saint Gobain Full time

**Why do we need you?**
Are you someone who is passionate about providing top-class technical customer service?

At Saint-Gobain Interior Solutions, we are looking for a talented **Technical Advisor** to be a part of our Technical Support team, focusing on our insulation brands and products. In the role, you will be providing market leading, bespoke, and creditable solutions whilst also responding quickly and accurately to customer enquiries thereby delighting the customer encouraging them to return whilst maximising SGIS specification opportunities.

Saint-Gobain Interior Solutions provides innovative, market leading and sustainable solutions that help to make our built environments better. Our aim is to make the world a better home for all by creating high performance dry lining and insulation solutions that take care of our people and the planet.

We do this with the collective expertise and know-how of our brands - British Gypsum and Isover. Together we will help our construction partners to design, manufacture and distribute products that build healthy, sustainable environments and support the wellbeing of us all.

This is the perfect time to join one of the most exciting new collectives in the construction industry working across those well-known and innovative brands.

We care about building better.

The working hours for this role will be Monday-Friday 9am-5pm, based out of our East Leake offices. Hybrid working will be an option after an initial period of training.

**What you will be doing**:

- Creating relationships with allocated key partnerships or market sectors to deliver technical support solutions and services to meet required service level agreements
- Understanding of the market and exploring ways of understanding customers’ needs
- Providing general and bespoke technical advice to allocated customers both externally and internally
- Keeping abreast of the latest technical and legislative changes related to all products and systems across the business

**Is this role right for you?**
- Experience working in a customer facing role and ability to understand customer needs
- Good working ability in Microsoft packages and Salesforce CRM
- Excellent verbal and written communication skills
- Ability to work under pressure in a customer facing environment
- An understanding of the construction industry would be highly desirable

**A little bit more about us** Are Saint-Gobain an inclusive employer?**

Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

**And what about flexibility?**

The world of work is changing. At Saint-Gobain, we’re always open to new ways of working. Everyone has different needs and commitments. We’ll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can’t promise to meet every request when we’re recruiting. But we do promise to listen.

**If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you**

Job Reference: GBR11947

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