Service Advisor

6 months ago

Loughborough, United Kingdom Inchcape Full time

**Service Advisor - Mercedes Benz Loughborough**

**Basic Salary up to £32,146.07pa Depending on Experience, OTE circa £42k**

**As a Service Advisor at our Nottingham Service Centre, not only will you receive an excellent salary package and OTE, but also an industry leading benefits package including**:

- **Family Friendly** - Enhanced family friendly policies, giving you more time to spend with your family.
- **Annual leave** - A minimum of 33 days annual leave (including bank holidays), rising with long service.
- **Looking to develop?** - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team.
- **Your Wellbeing** - We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face.
- **Your Discount -** From Apple to Asda and everything in between, we offer discounts that save you money every day.
- **Your Finances** - Effortlessly grow your savings with our Share Scheme, We will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more.
- **Your Recognition** - We put our colleagues at the heart of what we do with ongoing recognition and an annual event to celebrate those that go over and above.
- **Drive with us** - We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family.
- **Your Health** - From gym discounts to cash healthcare plans, find everything you need to look after your health.
- **Cycle to Work** - Get a bike and or cycling gear at a significantly reduced price.
- **Community Volunteering day** - Every colleague has an additional day to spend volunteering for a charity or good cause of their choice, as well as the option to get involved in our company wide charity initiatives.
- **A company that cares** - We believe Inchcape is for everyone and we’re dedicated to building a diverse, inclusive and authentic workplace.

As a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in our Retail Centre. You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor you are quick to identify the needs of the customers and opportunities to upsell. You are able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximise sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do.

**RESPONSIBILITIES**
- To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
- Book service and repair work always ensuring workshop and parts availability
- To keep customers fully informed of progress and advise of extra work needed
- To organise loan car bookings
- To invoice on time and accurately used warranty transactions are submitted and invoiced daily
- To obtain and process payments according to Inchcape policy
- To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)
- To maintain accurate customer records on Kerridge & Dialog
- Help deliver balance scorecard results for department to meet Manufacturers expectations
- To make telephone follow-up / Up sell / Progress calls
- To convert as many inbound / outbound calls into bookings as possible

To be a success in this role, you will have:

- Effective communication skills
- Commitment to delivering customer excellence
- A good standard of verbal and numerical reasoning
- Computer literacy
- A keen eye for detail
- Previous experience in a target driven role

**About The Company**
Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.

**OUR VISION**:To be the world’s most trusted automotive Distributor.

Inchcape is ambitious We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.

At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working

  • Service Advisor

    6 months ago

    Loughborough, United Kingdom Performance Resourcing Midlands Full time

    **Service Advisor** Loughborough, Leicestershire £26,000 Basic Salary DOE plus Bonus Scheme. We are recruiting an experienced **Service Advisor **for a **Franchised** **Car Dealership **in the **Loughborough **area**.** PLEASE ONLY APPLY IF YOU HAVE PREVIOUS CAR DEALERSHIP SERVICE ADVISOR EXPERIENCE. **A Customer Service Star** who has the ability to...

  • Service Advisor

    6 months ago

    Loughborough, United Kingdom Loughborough Kia Full time

    Kia Service Advisor **Service Advisor experience essential ** ** Drivers License essential ** Loughborough Kia are offering a great opportunity for an experienced Service Advisor to join their busy, successful Service Department. As Service Advisor you must be able to work as part of a team, and also be able to work on your own initiative. You need to...

  • Customer Service Advisor

    5 months ago

    Loughborough, United Kingdom Saint Gobain Full time

    **Why do we need you?** Customer Service Advisor **Is this job for you?** N/A Job Reference: GBR12161

  • Customer Service Advisor

    5 months ago

    Loughborough, United Kingdom Elizabeth Michael Associates Full time

    We are seeking a diligent Customer Service Advisor to provide dedicated support to our Client's customer base. They pride themselves on their commitment to delivering outstanding customer experiences and fostering long-term relationships with their Clients. In this role, you will play a crucial part in implementing an outstanding customer experience...

  • Customer Service Advisor

    5 months ago

    Loughborough, United Kingdom Elizabeth Michael Associates Full time

    We are seeking a diligent Customer Service Advisor to provide dedicated support to our Client's customer base. They pride themselves on their commitment to delivering outstanding customer experiences and fostering long-term relationships with their Clients. In this role, you will play a crucial part in implementing an outstanding customer experience...

  • Customer Service Advisor/technical Support

    5 months ago

    Loughborough, United Kingdom Credible Recruitment Full time

    **Customer Service Advisor (Technical) - £29000 - £30000 - Loughborough** Are you an experienced Customer Service Advisor who has worked in Engineering? Maybe you have Customer Service experience and are able to absorb product knowledge. This is not a typical Customer Service position is it imperative to this role that you are able to understand and...

  • Customer Service Advisor

    5 months ago

    Loughborough, United Kingdom Brook Street Full time

    **Customer Service Advisor** **Location - Loughborough** **Hours - Full time Shift work (12hour shifts, 4 on - 4 off)** **Salary - £11.44, DBS required** Brook Street have the pleasure of supporting a Customer Service Advisor Role in Loughborough **Front Office/Reception** - Establish positive relationships with the residents, Res-Life Team,...

  • Service Advisor

    6 months ago

    Loughborough, United Kingdom Listers Full time

    Job Introduction We are recruiting for a Service Advisor to join our Volkswagen Dealership in Loughborough. The hours of work are Monday to Friday, 8am to 6pm as well as working 1 in 3 Saturdays, 8:30 am to 1pm. You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team,...

  • Service Advisor

    6 months ago

    Loughborough, United Kingdom Listers Full time

    Job Introduction We are recruiting for a Service Advisor to join our Volkswagen Dealership in Loughborough. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you...

  • Customer Service Advisor

    3 weeks ago

    Loughborough, Leicestershire, United Kingdom Pertemps Bond Full time

    Inbound Sales Role OverviewWe are seeking an experienced Inbound Sales Advisor to join our team at Pertemps Bond. As an Inbound Sales Advisor, you will be responsible for managing inbound calls from clients and customers, working towards and aiming to exceed sales expectations.Key Responsibilities:Manage inbound calls to the business from clients and...

  • Service Advisor

    5 months ago

    Loughborough, United Kingdom Listers Full time

    Job Introduction We are recruiting for a Service Advisor to join our Volkswagen Dealership in Loughborough. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Basic salary of £26,000 with an OTE of £32,000 plus benefits. You will be well versed in delivering high levels of customer satisfaction in a very...

  • Customer Service Advisor

    2 months ago

    Loughborough, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor - LoughboroughWe are now hiring Customer Service Advisors Who We Are:            Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK.  We are a registered charity and we invest back into the communities that we serve. Who You Are: We are looking for local people who share our...

  • Customer Service Advisor

    2 months ago

    Loughborough, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor - LoughboroughWe are now hiring Customer Service Advisors Who We Are:            Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK.  We are a registered charity and we invest back into the communities that we serve. Who You Are: We are looking for local people who share our...

  • Customer Service Advisor

    5 months ago

    Loughborough, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service Advisor** **£23,000 -** Duties include: - Supporting customers ranging from technical, contractual, repairs and major breakdowns.- Ensuring you are providing the best solution.- Aiming to achieve first call resolution and ensuring you have a professional approach in resolving passenger and customer...

  • Customer Service Advisor

    6 months ago

    Loughborough, United Kingdom Sanderson Design Group Plc Full time

    **Customer Service Advisor** We’re looking for a dedicated Customer Service Advisor to support our UK Customers. You will be responsible for implementing an exceptional customer experience strategy, promoting a customer centric approach, communicating daily with both our valued B2B and B2C customers. As our Customer Service Advisor, you will relish in...

  • Customer Service Advisor

    6 months ago

    Loughborough, United Kingdom Sanderson Design Group Plc Full time

    **Customer Service Advisor - International Retail** We have an exciting opportunity for a Customer Service Advisor - International Retail to join us and ensure world beating customer service is provided to our valued customers. With a customer first approach, you will be accountable for international retail customer service, administering daily orders and...

  • Parts Advisor

    6 months ago

    Loughborough, United Kingdom Performance Resourcing Midlands Full time

    **Parts Advisor** Loughborough, Leicestershire Salary £26,000.00 plus Bonus We are recruiting an Experienced **Parts Advisor** for a **Franchise Car Dealership** in the **Loughborough** area. **What will I do on a daily basis?** - Respond to internal and customer parts enquiries in a timely manner - Pick and distribute parts for our daily workshop...

  • Customer Service Advisor

    2 months ago

    Loughborough, United Kingdom CV-Library Full time

    Customer Service Advisors required for a Loughborough based, market leading organisation within telecommunications. We require experienced Contact Centre Agents to become integral members of the Customer Service Team, working in Inbound. There will be 2 weeks training - 09:00 - 17:30 Hours of work are: Monday to Friday (Between 09:00-20:00 Shift Range - 8hr...

  • Customer Service Advisor

    2 months ago

    Loughborough, United Kingdom CV-Library Full time

    Job description Customer Service Advisors required for a Loughborough based, market leading organisation within telecommunications. We require experienced Contact Centre Agents to become integral members of the Customer Service Team, working in Inbound. There will be 2 weeks training - 09:00 - 17:30 Hours of work are: Monday to Friday (Between 09:00-20:00...

  • Human Resources Advisor

    4 weeks ago

    Loughborough, Leicestershire, United Kingdom Leicestershire Fire and Rescue Full time

    HR Advisor Role OverviewLeicestershire Fire and Rescue Service is seeking an experienced HR Advisor to join our team. As an HR Advisor, you will provide proactive, accurate, and relevant HR best practice advice, guidance, coaching, training, and support to the organisation and its managers on a broad range of human resource issues.Key ResponsibilitiesProvide...