Customer Service Advisor

2 weeks ago


Wadhurst, United Kingdom Motor 4 u limited Full time

**Join Our Team as a Customer Service Advisor**

Are you a problem solver with excellent organizational skills and a passion for delivering top-notch customer service? We are seeking a dedicated individual to join our team as a Customer Service Advisor.

**Position**: Customer Service Advisor
**Location**: Flimwell

**Key Responsibilities**:
**Service Desk Management**: Efficiently run our service desk, ensuring smooth operations and timely customer support.

**Parts Ordering**: Manage the process of ordering parts, ensuring that the workshop has the necessary components for each job.

**Warranty Claims**: Handle car warranty claims, liaising with suppliers and manufacturers to resolve issues promptly.

**Customer Queries**: Address customer queries and concerns with professionalism and courtesy, providing clear and helpful information.

**Workshop Collaboration**: Work closely with the workshop team to coordinate and monitor technicians' hours per job, optimizing efficiency.

**Booking Jobs**: Schedule and organize customer jobs, ensuring accurate and timely bookings.

**Computer Literacy**: Utilize computer systems effectively to manage service desk operations, record information, and communicate with customers and the workshop team.

**Training and Progression**: Receive comprehensive training and seize opportunities for career progression within our organization.

**Requirements**:
Good organizational skills and attention to detail
Excellent customer service and communication skills
Computer literacy and proficiency in using relevant software
Ability to work collaboratively with a workshop team
Strong problem-solving abilities
Proactive attitude and adaptability
Previous experience in a similar role is a plus, but not mandatory

**How to Apply**:
If you're ready to take on a challenging and rewarding role in a dynamic automotive environment, we want to hear from you Submit your CV and a cover letter outlining your relevant skills.

**Salary**: £18,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Wadhurst (required)

Ability to Relocate:

- Wadhurst: Relocate before starting work (required)

Work Location: In person



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