Office Assistant

4 weeks ago


Wisbech, United Kingdom Hair World UK Ltd Full time

Full Job Description:
Permanent 2 day a week position available for an experienced admin office assistant to join our team on Thursdays and Fridays 9am-4pm (however a 3 day working week would also be considered)

You will be working alongside other team members to effectively and efficiently assist in the day-to-day operations of the company. You will need to be a competent and confident team member, ensuring orders and queries are dealt with promptly and efficiently. This is a fast paced, varied and hands on role so organisational skills and the ability to multi task is a must. You will also need to assess customers' needs and preferences to make recommendations and maintain excellent service standards.

Previous experience in a similar role with good telephone etiquette, the knowledge of QuickBooks and Microsoft Office is essential. Flexibility for holiday and sickness cover is also essential.

Key tasks will include but are not limited to:

- Building relationships with new and existing customers
- Monitoring clients’ accounts
- Dealing with stock arrivals, picking and packing orders
- Producing invoices and credits
- Processing payments and refunds
- Collecting orders from our websites
- Locking and unlocking premises
- Booking appointments
- Problem solving

What we need from you:

- Excellent customer service skills
- A positive and motivational team ethic with a drive to help others.
- The ability to work as part of a team or by yourself
- A welcoming, engaging and attentive manner
- The ability to recommend our products with a genuine passion
- The ability to solve problems and use initiative
- Organisation and multi tasking skills
- Knowledge of Microsoft Office (Outlook, Excel, Word)
- Knowledge of QuickBooks
- Flexibility on working days and hours (Cover for staff holiday and sickness)
- Presentable appearance

**Benefits**:

- Immediate start - £ 10.50 per hour
- Yearly appraisal
- No weekend working
- No sales targets

**Job Type**: Part-time
Part-time hours: 14-21 per week

**Salary**: £10.50 per hour

**Experience**:

- Administrative: 2 years (preferred)

Work Location: In person


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