IT Assistant

**IT Assistant**

We are seeking a friendly and approachable person with an interest in IT and delivering exemplary customer service to join our IT team at Fraser Dawbarns. The role is based at our Wisbech office.

**The role**

The role would include:

- Delivering exceptional IT support to colleagues across our five offices
- Visiting all the offices on a regular basis to give IT support and troubleshoot issues
- First line support for our internal IT helpdesk - to take phone calls and log tickets on hardware (including copiers) and software
- Assistance with case management and dictation software
- Problem solving and implementing solutions
- Setting up user accounts and use of Active Directory
- Processing invoices and administration for the IT department
- Other IT support tasks as required.

**The person**

We are looking for a motivated and flexible person who enjoys working in a busy environment. Ideally you will have:

- A basic knowledge and understanding of PC hardware
- Knowledge of Microsoft and Windows
- Server and network knowledge helpful but not compulsory
- Previous knowledge of Case Management systems would be desirable
- Broad knowledge of IT

You must have your own car and be willing to travel regularly to our 5 offices: Ely, Downham Market, King’s Lynn, March and Wisbech.

**In return, we can offer you**:

- A competitive salary
- Flexible and remote working opportunities
- Pension
- Health cash plan and counselling access (where the benefits increase with length of service)
- Free flu jabs
- Staff events
- 25 days holiday (plus bank holidays)
- Company maternity/paternity/adoption pay
- Discounted legal fees for you and your family
- Community minded firm; regular charity support and involvement with community events
- Bonus opportunities
- Professional development and career progression
- Long service gifts
- Leave for wedding/house move

**If you are interested in applying, please submit your CV along with a covering letter and salary expectation.**

**Job Types**: Full-time, Part-time, Permanent

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Sick pay

Schedule:

- Monday to Friday

Application question(s):

- Please confirm you have a full driving licence and access to a vehicle to be able to reliably travel to all 5 of our offices (Wisbech, March, Ely, Downham Market, King's Lynn)
- Please confirm your salary expectation

Work Location: In person