Business Support Administrator

6 months ago

Leeds, United Kingdom TIEVA Full time

Job Title: Business Support Administrator

Location: Calverley, Leeds LS28 5QS

**Job Type**: Full Time / Permanent

**Salary**: Competitive

**_
Do you have a keen eye for detail?
- **

**_Do you have a passion for making improvements?
- **

**_Do you believe you can offer the best customer service?
- **

**If yes, then let’s get to the important stuff**

**The Role**:
This is a great opportunity for an ambitious business support administrator to join an established team providing IT solutions and services, operating across all industries.
- To provide business support across all departments
- Review and comparison of current services invoiced and current contracts to identify quantity upsell opportunities
- Process orders
- Attend service review meetings as and when required and offer assistance where applicable with actions identified
- Create ad hoc reports to assist the sales team, e.g Microsoft licensing overview
- Review monthly reports from service and pro active to identify trends
- Create upsell opportunities linked to identified trends
- Assist in the creation and review of renewal contracts
- Respond to queries in a prompt and accurate manner
- Regularly monitor and update ConnectWise including the product catalogue and associated costs of services

Pivotal to the role is your ability to effectively communicate with both internal and external customers along with;
- Ability to multi-task and prioritise own workload
- Key attention to detail
- Good standard of computer literacy
- Business acumen
- Highly motivated and driven to succeed
- Proactive
- Positive can-do attitude
- Integrity
- Strive for excellence
- Open and honest
- Team worker

**What you’ll get in return**:
**Financial**
- Life Insurance
- Pension
- £1000 refer a friend bonus.
- Generous uncapped commission scheme (sales role)
- Free will-writing service
- Long Service Awards (financial and time rewards)
- Electric Car Scheme (salary sacrifice)
- Cycle to Work Scheme (salary sacrifice)
- IT Purchase Loan Scheme
- Financial Wellbeing Tool
- Pension Surgery (consultation with a financial advisor)
- Discount scheme (retail, experience days etc.)

**Health and Wellbeing**
- Private Medical Insurance
- Employee Assistance Programme -for you and your family (Counselling, legal advice, career coaching, financial support)
- Digital GP
- YuLife Wellbeing platform
- Gym membership contribution
- Gym time
- Yoga -Free onsite yoga
- Eye tests
- Flu jabs
- Fruit basket -per floor stocked weekly
- Mental Health First Aiders

**Time off**
- Holidays -above statutory increasing with service, plus 8 bank holidays
- Birthday benefit -Have your birthday off on us
- Enhanced Maternity Pay
- Enhanced Paternity Pay
- Compassionate Leave
- Jury Duty

**Perks**
- Welcome goodie bag.
- Company apparel
- Free staff parties
- Incentives -Competitions and prizes including trips.
- Staff awards
- Culture Team events

**Environment**
- Free onsite parking
- New refurbed office -Table tennis, table football, games consoles, multi-faith room, fully stocked bar, outdoor eating area, smoking shelter.

**Why choose TIEVA?**

We’re not your average technology company, we reward innovation and outside the box thinking. A career at TIEVA means giving you the opportunity to shape your future. We will provide you with all the tools you need to succeed, this isn’t just the basics, we are talking about the latest automation technology, weekly campaigns, holidays, prizes, and team incentives.

**_
Further, faster_**:

- We know it’s important for you to keep moving forward, that’s why you’ll have the very best training opportunities. We invest heavily in our teams, culture, environment, and values which is reflected in us holding an Investors in People Platinum Standard accreditation and by us continuing to develop talent from within.

**_
More than technology_**-TIEVA is a leading IT solutions and services provider operating within all industries. We have experienced phenomenal growth by adopting a people-first approach and providing exemplary service to our customers.

**_
Real world, real career_**:

- Our team’s key focus is to deliver world class services & the best in technologies. You will work with the team to innovate, yet always be looking to improve and deliver a portfolio of new products and services, to our customers.

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