Business Support Administrator

1 month ago

Leeds, United Kingdom Tetra Tech Full time

Are you ready to take the next step in your career? Do you want to do meaningful work that improves quality of life? At Tetra Tech, you will work with high-performing teams who are passionate about using their expertise to find solutions to complex problems in water, environment, infrastructure, resource management, energy, and international development.

We have opportunities for Business Support Administrators in our Leeds City Centre, office.

**ROLE OUTLINE**

You will be providing an internal customer focused support service to the business, particularly for fee earning staff who require support on day to day operational tasks. You are required to act on a variety of regular work topics driven by the business and demonstrate the capability to focus on repeat work that is completed to high standard. The role requires effective organisational skills and excellent team working to ensure the operations team workload is processed according to requirements and escalated where appropriate in order to maintain service levels. You will also be accountable for ensuring you follow the current process and provide guidance to others and help all staff understand the business protocols. In addition, you may be required to support on wider business topics where the requirement arises.

You will be able to comprehend and implement changes on behalf of the business and be capable of working under pressure on multiple topics and be able to collaborate at all levels to achieve your tasks while providing a high level of service to internal customers. The role requires a logical and practical approach to workload and switch and swap tasks as required by the business.

**KEY ACCOUNTABILITIES**
- Booking and arranging stationary suppliers
- Ensure efficient processing of inbound and outbound post from a central point
- Calls - Action all centralised reception calls across the UK
- Reception / Hospitality - Front of house meet and greet, visitor welcome, ensure guests are fully aware of office protocols such as Fire Evacuation, Health and Safety, Security.
- Booking, arranging and supporting meetings including layout, equipment checks and appropriate furniture is in place according to Health and safety guidance.
- Catering - ordering, preparing and serving food for visitors and staff ensuring all meeting rooms are prepared accordingly.
- IT Register - monitor, update and action the IT policy register
- Driver Risk assessment register - chase, input and update data as part of our health and safety tracking
- SharePoint - assist in the updates on SharePoint folders
- Raising PO’s or BACS as driven by business process
- Booking standard courier requests and updating the tracker
- Where necessary, printing, binding, laminating, posting if the business need arises
- Action and maintain the tracking and booking process of training courses for fee earners
- Support teams by booking equipment and onsite kit where applicable
- Timely booking of car hire and updating trackers
- Accurate, timely and cost-effective booking of travel, accommodation, car hire etc
- PPE - order, release and track clothing and equipment for staff and escalate out of date items through reports
- Office Access and Risk Assessments - Support of H&S functionality to manage office access permissions and tracking of activity
- Proactive assistance of H&S functionality to support internal teams as and when designated
- Assist and support with the rollout of initiatives
- Support a starter and leaver process
- Provide administrative support at offices where approved and essential therefore travel may be required in exceptional circumstances for e.g. to assist facilities.
- Support facilities on and ad hoc basis to help with maintenance of offices
- Actively suggest opportunities for efficiencies/improvements through your line manger
- Equipment checks - IT kit, meeting rooms, other equipment used by the business
- Proactive approach and encompass a role of an exemplar of compliance to GDPR
- Undertaking other duties not specifically stated above, which from time to time are necessary for effective performance of the team and the business
- Accommodation of additional time to be worked to ensure completion of tasks
- Providing out of hour’s support when required and approved
- If security cleared to the appropriate level, you may be required to assist with support tasks relating to areas that require security cleared personnel only.

**SKILLS, KNOWLEDGE, EXPERIENCE**
- Highly articulate with excellent interpersonal skills
- Friendly and approachable with excellent customer service
- Enjoy working in a busy professional environment
- Able to multi-task, organise and prioritise workloads whilst remaining calm under pressure
- Ability to problem solve and make sound decisions to suit our business and clients’ needs
- Willing to learn and utilise your skills to provide a high level of service
- Attention to detail
- Able to work well as a team and on your own
- Wil

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