Administrator (Office Based)
6 months ago
**Role Purpose**:
The HR Administrator works with a defined portfolio of clients as first point of contact. You will ensure organisational effectiveness with a keen eye for detail, preparing and providing documentation to clients and internal customers. It is essential you have a good solid background in administration, including using Microsoft, and can demonstrate the ability to work in a busy environment.
- Role Responsibilities_
- Answering the telephone for customer enquiries, triage the query then ensure the client is passed onto the correct person for resolution.
- Managing the incoming tickets in a timely manner ensuring that all tickets are responded to within service level agreements and are assigned to the correct person.
- Monitoring tickets to ensure that they are completed and closed accurately.
- Drafting documents and policies using predefined templates ready for sign off, these can include but are not limited to contracts, letters, documents, and handbooks, attention to detail is essential.
- Assist Advisors in their activities when required.
- Complete research and fact finding when required on instructions from the team.
- Maintaining accurate information on clients ensuring that the HR systems are kept up to date.
- Assist in compliance and onboarding activities, completing audits, chasing clients, scanning, uploading documents, completing spreadsheets, and highlighting gaps in information.
- Always comply with company policies and procedures.
- Can work unsupervised and as part of a team, to proactively seek out work and where you can help others.
- Be involved in a range of work to enable the department to respond effectively to the requirements of the company and clients.
- Organising company events.
- Support the social media platforms.
- Managing Mail merges and follow up.
- Other duties as required to meet the objectives of the business.
**Person Specification**
The Administrator provides support to the HR Advisors, acting as first point of contact for clients allocating queries to the correct person. The Administrator will support with drafting documents using predetermined templates and will be involved in the day-to
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£25,000.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
Application question(s):
- Please provide a brief overview of your administration experience and skills.
Work Location: In person
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