Administrative Officer

7 months ago


Darlington, United Kingdom HM Courts and Tribunals Service Full time

**Details**:
**Reference number**:

- 357222**Salary**:

- £22,940- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Officer- AO**Contract type**:

- Fixed term
- Loan**Length of employment**:

- For a period of up to 12 months**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time**Number of jobs available**:

- 20Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This position is based at SENDIST DARLINGTON, DL1 1RUAbout the job

**Job summary**:

- Please refer to Job Description**Job description**:
**Proud to serve. Proud to keep justice going.**

Our Admin Officers play a critical role, providing excellent telephone and administrative support to Court users, Judiciary, Local Authorities and Management.

**About us**

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our Court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

**Your role**

Our administrative teams are the core of our National Business Centres (NBCs), delivering great customer service to enable Justice. At the Special Educational Needs Tribunals (SEND), we have multiple admin teams involved in processing appeals made against Local Authority decisions for children and young persons between the ages of 0 - 25.

You’ll register new appeals onto our tribunals database, issue tribunal orders, list appeals or arrange Judicial office holders to hear appeals. You’ll spend at least 1 day a week answering telephone calls from the public to help them with the process of appealing or responding to the tribunal.

You may also be asked to clerk a hearing in the Darlington Court Centre and/or provide clerking assistance on our video hearing platform. This involves assisting customers and Judiciary in preparing for a hearing and commencing a hearing promptly.

You will have the confidence to liaise with Judiciary, legal representatives, parents and Local Authorities, and be able to adapt your verbal and written communication style in an empathetic and patient manner.

**Your skills and experience**

With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers. You’ll have a great attention to detail, able to enter information into our database accurately and efficiently, and able and adapt to using various software packages. You’ll enjoy in organising your time, prioritising efficiently and multi-tasking in a busy environment.

**For a full job description, please read supporting document 1 included below before applying.**

**Fixed term appointments (FTA) on promotion**

**Loans/Detached Duty**

**Further details**:
**These positions are for full time roles only**. Standard full-time working hours are 37 hours per week (usually 7.4 hours per day across 5 days Monday - Friday). Operating business hours are between 07:30am to 17:30pm Monday to Friday. Work hours will be agreed with local line managers and in conjunction with the business needs of the role.

Non-contractual hybrid working may be available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively._ _We cannot facilitate requests for a particular work from home working in the office schedule.

**Person specification**:

- Please refer to Job Description**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace

**Benefits**:

- Alongside your salary of £22,940, HM Courts and Tribunals Service contributes £6,102 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Annual Leave
- Public Holidays
- Season Ticket Advance

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.- Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nat


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