Administrative Officer
7 months ago
Salary
- £22,940
Number of jobs available
- 20
Detail of reserve list
- 12 Months
Region
- North East
City/Town
- Darlington
Building/Site
- SENDIST DARLINGTON, DL1 1RU
Grade
- AO
Organisation Grade for MoJ
- AO
Post Type
- Fixed Term, Loan
Duration of appointment
- Up to 12 months
Working Pattern
- Full Time
Role Type
- Operational Delivery
Job description
**Proud to serve. Proud to keep justice going.**
Our Admin Officers play a critical role, providing excellent telephone and administrative support to Court users, Judiciary, Local Authorities and Management.
**About us**
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our Court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
**Your role**
Our administrative teams are the core of our National Business Centres (NBCs), delivering great customer service to enable Justice. At the Special Educational Needs Tribunals (SEND), we have multiple admin teams involved in processing appeals made against Local Authority decisions for children and young persons between the ages of 0 - 25.
You’ll register new appeals onto our tribunals database, issue tribunal orders, list appeals or arrange Judicial office holders to hear appeals. You’ll spend at least 1 day a week answering telephone calls from the public to help them with the process of appealing or responding to the tribunal.
You may also be asked to clerk a hearing in the Darlington Court Centre and/or provide clerking assistance on our video hearing platform. This involves assisting customers and Judiciary in preparing for a hearing and commencing a hearing promptly.
You will have the confidence to liaise with Judiciary, legal representatives, parents and Local Authorities, and be able to adapt your verbal and written communication style in an empathetic and patient manner.
**Your skills and experience**
With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers. You’ll have a great attention to detail, able to enter information into our database accurately and efficiently, and able and adapt to using various software packages. You’ll enjoy in organising your time, prioritising efficiently and multi-tasking in a busy environment.
**For a full job description, please read supporting document 1 included below before applying.**
**Fixed term appointments (FTA) on promotion**
**Loans/Detached Duty**
**Further details**:
**These positions are for full time roles only**. Standard full-time working hours are 37 hours per week (usually 7.4 hours per day across 5 days Monday - Friday). Operating business hours are between 07:30am to 17:30pm Monday to Friday. Work hours will be agreed with local line managers and in conjunction with the business needs of the role.
Non-contractual hybrid working may be available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively._ _We cannot facilitate requests for a particular work from home working in the office schedule.
The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.
Additional Information
**Working Arrangements & Further Information**
**Flexible working hours**
**Benefits**
The MoJ offers a range of benefits:
**Annual Leave**
Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
**Pension**
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
**Training**
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
**Networks**
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
**Support**
- A range of ‘Family Friendly’ policies such as opportunities to w
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