Rota Administrator

2 weeks ago

Stevenage, United Kingdom Stanmore Medical Group Full time

**STANMORE MEDICAL GROUP** is a forward thinking, progressive, dynamic, technologically driven, expanding and modern General Practice. We are currently looking for a Rota Administrator to join our friendly and proactive Rota Team, Monday to Friday. Exact hours to be discussed. The successful applicant will be mainly based at our Stanmore Road surgery but with the possibility of working in other locations of the Practice. The Rota Administrator will support the Stanmore Medical Group management team in the delivery of the GP rota.

**Mission Statement**

This Practice aims to deliver high quality family health care, utilising public and private resources to maximum efficiency to ensure the needs of our patients are met.

We recognise that the smooth running of the Practice depends on the good and efficient co-operation between the Doctors, Practice and Business Development Manager, Practice Staff, the District Nurses, Midwives and Health Visitors.

We endeavour to have a good relationship with each other as well as our patients.

We will not discriminate against any patient regardless of sex/orientation, religion/belief, race, ethnicity, disability, age.

**MAIN ELEMENTS OF THE ROLE INCLUDE**:

- GP and Nurse Rota management and maintenance
- Online service administration and support to patients including issues relating to the NHS app

**MAIN DUTIES AND RESPONSIBILITIES**:

- Daily maintenance to ensure cover provided on rota
- Manage GP rates and support GP pay process
- Be the named point of contact for all rota queries
- Support management team with all rota duties
- Provide general administrative support where required
- Provide induction programme and administrative support to trainee GPs
- Provide IT set up for all new staff
- Provide IT support for all leavers
- Implement and maintain IT inventories
- Arrange or provide system training to new staff where appropriate

**Key Relationships**:

- Rota Manager
- Practice and Business Development Manager
- GPs
- Nurses
- Agencies
- Clinical Managers
- Clinical Team Administrator
- Primary Care Network Stevenage North staff
- Call Centre/Reception Team

**ESSENTIAL**
- Educated to GCSE or equivalent standard, including English at Grade C or above
- Excellent Microsoft Office skills including Excel
- Ability to work as part of a team and independently
- Ability to use own initiative
- Excellent communication skills, with the ability to communicate with all stakeholders
- Accuracy and eye for detail
- Ability to manage own time and workload in a fast paced office
- Ability to demonstrate professionalism at all times
- Working effectively with healthcare professionals and external agencies (care homes, locums, etc)
- Experience in maintaining information systems
- Understanding of confidentiality and Data Protection principles
- Workforce planning experience
- Experience in maintaining rota based systems
- Car driver and owner of own vehicle

**DESIRABLE**
- Previous experience in NHS or GP practice
- SystmOne Experience
- Customer service experience

**Generic Responsibilities**

All staff members at Stanmore Medical Group have a duty to conform to the following:
**Equality, Diversity & Inclusion**

A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

**Safety, Health, Environment and Fire (SHEF)**

This practice is committed to supporting and promoting opportunities for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

**Confidentiality**

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff to respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained, that all staff protect patient information and provide a confidential service.

**Quality & Continuous Improvement (CI)**

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with ev

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