Customer Services Officer

3 weeks ago

Edinburgh, United Kingdom Scottish Government Full time

**Details**:
**Reference number**:

- 287492**Salary**:

- £22,182 - £24,888**Job grade**:

- Administrative Assistant- A3**Contract type**:

- Permanent**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Full-time**Number of jobs available**:

- 3Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Edinburgh, Scotland, EH1 3YTAbout the job

**Job summary**:
Are you an excellent communicator with experience in customer service?

Do you have the confidence to advise and influence colleagues and stakeholders at all levels? If the answers to the above are yes, then this opportunity could be for you.

The National Records of Scotland (NRS) collects, preserves and produces information about Scotland's people and history through the recording of registration of births, adoptions, marriages and deaths and other life events in Scotland. We maintain Scotland’s archives, making them available to inform current and future generations and also incorporate ScotlandsPeople, the family history service.

**Job description**:
Working within the Operations and Customer Services Directorate, you will undertake customer related business tasks and specific tasks relating to the accessing, recording and retrieval of information from our Statutory Registers both electronically and in hard copy. The ability to engage with staff across NRS and with external stakeholders is essential.

Main duties will include, for which full training will be given:

- Assisting customers in our onsite search rooms, providing help, support and guidance, including supporting customers with family history research.
- Operating our digital registration service software required to run registration services.
- Assisting with retrieving, indexing and scanning of records, quality assuring standard of information presented online and ensure records are correct and hold full information.
- Create and process changes to public registration records accurately and issue certificates as required.
- Process payments for NRS Services
- In line with organisational priorities and needs, work as part of a flexible team to perform other tasks and provide support to other teams, departments and individuals within NRS as required.

**Person specification**:
No specific qualifications required for this post.

**Essential Criteria**
1. Excellent communication and interpersonal skills ability to build strong working relationships with internal and external stakeholders.
2. Good organisational skills with an ability to work flexibly and adapt to a changing environment, while continuing to deliver a customer focussed service.
3. Ability to work as part of a team, maintaining good working relationships and contributing to the team’s overall performance.
4. Proficient in the use of Microsoft Office (Outlook, Word, Excel)

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- Feedback will only be provided if you attend an interview or assessment.**Security**:

- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements (opens in a new window)**Working for the Civil Service**:

- The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
- We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).-
- Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.**Contact point for applicants**:
Job contact:

- Name:
-
Recruitment team

**Further information**:

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