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Customer Service Administrator

4 months ago

Edinburgh, United Kingdom FreeAgent Full time

**£21,525 - £24,675 per annum depending on experience**:
Are you:

- passionate about people with an excellent track record in customer service?
- organised, proactive and a stickler for the details?
- quick to pick up new software and systems?

**Meet FreeAgent**:
FreeAgent is one of the UK's most popular online accounting apps, with over 125,000 customers. FreeAgent removes the stress and pain of dealing with business finances, allowing business owners to focus on running their business

Our customers love FreeAgent. It is rated 4.7 on Trustpilot.

Our employees love FreeAgent. We are rated on Glassdoor.

We believe in the power of a happy and diverse team and we'd love you to join us on this journey

**The role**:
Fintech is an exciting place to be and we're hiring a Customer Service Administrator to join our friendly Support team. You'll join our highly collaborative team of accounting and bookkeeping specialists and benefit from in-house learning and development opportunities as well as support for further studies. Check out this blog for more insight into what life's like in our exceptional Support Team ️

Playing a key front-line role, you'll be a confident communicator who enjoys helping people. You'll have excellent organisational skills, enjoy getting the details right and have solid all round technical flair. Not afraid to shine, you'll enjoy the opportunity to communicate with our customers.

**Day to day you’d be helping FreeAgent customers by**:

- Dealing with account transfers and contacting (or chasing) the appropriate people for authorisation
- Assisting customers in setting up their bank feeds within FreeAgent
- Helping customers with logging in issues
- Responding to queries regarding specialist area feature requests
- Working closely with the technical team to diagnose and troubleshoot any potential bank feed issues and taking responsibility to inform users once they have been fixed

**About you**:
You’ll have:

- Customer service experience; excellent listening skills and a passion for helping people
- High level of self motivation
- Excellent spoken and written communication skills
- Good working knowledge of spreadsheets and attention to detail
- Strong technical skills; be highly computer-literate and web-savvy

**Extra kudos / Bonus points if you**:
**Perks**:
Annual salary of **£21,525 - £24,675 **per annum, depending on experience.

We pride ourselves on creating a fantastic place to work, including (but not limited to) the following:

- 33 days holiday (and an extra day for each year you're with us)
- Flexible/hybrid working
- Private health care
- Life assurance
- 5% matched pension contributions
- Summer 4 day weeks (giving you 7 additional days off)
- Buy-as-you-earn share schemes
- Sabbatical leave (unpaid)
- Cycle to work scheme
- Wellness webinars
- Focused learning time and learning budgets
- Volunteering day

**Our work life ‍**:
We believe in a strong work-life balance, we don’t work long hours (35 hour working week), and we have a fabulous Edinburgh HQ expertly designed for collaboration including high-quality A/V equipment to provide a great experience for distributed teams.

At FreeAgent, we support each other and operate a no-blame culture. Our mindset is: work hard, be nice to people, and the rest will sort itself out

This is a permanent, full-time role (Monday to Friday, 9am to 5pm). This role will be based in our Edinburgh office, however, there will be an opportunity to adopt hybrid working, working under an agreed pattern from both the office and at home each week. Working from home is second nature to us as we have been championing remote working for 14 years. The initial training period (which is normally around 6 months) would be office based.

Our selection process involves answering some initial questions via a video recording, a practical exercise followed by a phone call, and a visit to our beautiful Edinburgh office so you can meet the team. We work hard to make the process as straightforward, transparent and enjoyable as possible.

**Don’t forget to tell us about why you think FreeAgent is the right place for you to make a difference