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Customer Service Administrator

4 months ago

Edinburgh, United Kingdom Reed Full time

Customer Service Administrator

Based in Edinburgh

£12 - £12.50 per hour + holiday pay

Reed Business Support are pleased to be working with one of Scotland's leading Education institutions on a temporary Customer Service Administrator role. This position is expected to last 2-3 months but has a possibility of turning into something longer term. You will be working in a vibrant, fun team and dealing with a mixture of Customer Service and Administrative tasks.

This role is not contact centre based and you will be involved in a variety of tasks.

  • Office based
  • Mon - Fri (8:30am - 5pm)
  • Start date: ASAP

Key responsibilities:

  • Receiving student enquiries about courses and application processes on a variety of communication platforms (incl. phone, email, and website)
  • Providing responses to students about their enquiries where possible or sending to another relevant member of staff
  • Continuously developing knowledge of courses and other university related information
  • Supporting the Marketing and Student Recruitment Teams with administrative duties
  • Sending marketing material to other campuses throughout the country
  • Maintaining the stock levels of required material
  • Ordering new stock online
  • Compiling information and updating internal CRM system
  • Supporting the Marketing and Student Recruitment Teams to produce information for prospective students
  • Ad hoc duties as required

Person specifications:

  • Previous experience working in an Administrative role
  • Previous experience working with customers in some capacity
  • Good IT skills - particularly Microsoft Office
  • Excellent communication skills, both written and verbal
  • Confident and able to communicate with a variety of parties

Desirable:

  • Previous experience in a Higher / Further Education setting

If you'd like to learn more about the opportunity to join a fantastic organisation in the Education sector - please apply now or contact Courtney Gair at the Reed Edinburgh office.