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Box Office Customer Service Supervisor
5 months ago
£13.50 per hour
Closing Date 8 April 2024
Fixed Term, Full Time
About the Organisation
The idea at the heart of the Edinburgh Festival Fringe is simple: anyone with a desire to perform and a venue willing to host them is welcome. No individual or committee determines who can or cannot perform at the Fringe.
It all began in 1947 with eight companies - six of them from Scotland - taking a risk, turning up uninvited and performing on the ‘fringe’ of the inaugural Edinburgh International Festival. Over 75 years later, the Fringe has grown to become one of the greatest platforms for creative freedom in the world, second only to the Olympics in terms of global ticketed events. In 2023, 3,553 shows took place in 288 venues across Edinburgh.
The Edinburgh Festival Fringe Society was founded by artists to nurture and uphold the Fringe's values of inclusivity, experimentation and imagination. We exist to support, advise and encourage everyone who wants to participate in the Fringe, provide information and assistance to audiences, and celebrate the Fringe and what it stands for all over the world.
About the Role
The principal role of our Customer Service Supervisors is to manage and advise a team of Customer Service Assistants and to ensure the efficient operation of the Customer Services team. The Customer Service Supervisors are responsible for providing an exceptionally high standard of service to the customers of the Edinburgh Festival Fringe Society. Under the guidance of the Community Ticketing and Customer Service Coordinator, and with the help of the Customer Service Assistants, the successful applicants will be responsible for dealing with customer queries, issues and complaints.
These roles will also work closely with the Box Office Management team and the Fringe Society’s Operations, Digital and Social Media teams to ensure that the Fringe ethos of providing excellent customer service is adhered to across the organisation.
How to Apply
**Deadline**: 10am on Monday 8 April
**Interviews**: will be held on Monday 22 April
