Resident Services Advisor

6 months ago

Glasgow, United Kingdom PLATFORM_ Full time

**Do you enjoy making everyday interactions memorable? Do you take pride in being part of an market-leading organisation? Do you thrive in a fast-paced environment? Then read on**

**PLATFORM_ **is one of the leading companies in the Build-to-Rent (BTR) sector - we design, build, and operate large-scale branded apartment schemes for rent. Currently we operate in 6 towns and cities across the UK, and are launching 5 more in the next two years. Our residents include professionals, families, and sharers, who all benefit from the exclusive amenities on offer in our buildings, such as gyms, roof terraces, and private dining rooms.

We are looking for a number of new people to lead the Lettings and Customer Service as part of the team at our new 498-apartment scheme in Glasgow City Centre

**THE ROLE**

The Resident Service Advisor will support the General Manager in mobilising the site, successfully letting all the apartments, looking after over 1000 residents, and running the buildings on a day-to-day basis.

**YOUR PROFILE**
- We are looking for a highly organised individual who thrives in a fast-paced environment.
- A sales mentality and sales experience are desirable, preferably within a lettings environment.
- You should have a genuine passion for delivering excellent customer service at all opportunities.
- The successful individual will be willing to get their hands dirty to solve challenges and make things happen.

**KEY RESPONSIBILITIES & OBJECTIVES**

**Lettings**: achieve a great lease-up by letting all the apartments at the best rents possible:

- Achieve and maintain full occupancy by managing enquiry channels, responding to queries, conducting viewings, negotiating lease agreements and managing referencing process in a timely manner.
- Conduct enthusiastic and informative viewings with prospective residents to encourage them to rent with us.
- Retain existing residents with renewals or reletting vacant apartments.
- Managing the tenancy process end-to-end including referencing, deposits, ASTs, check out and check in inspections, raising recharges and co-ordinating any cleaning or repairs.

**Customer Service**: deliver a great experience for all PLATFORM_ Glasgow residents:

- Go above and beyond to deliver a warm, welcoming environment for all residents and visitors.
- Promote resident satisfaction by responding to questions and complaints in a timely manner and take appropriate action to address and resolve issues.
- Co-ordinate maintenance requests and contractor visits as required and ensure successful completion.
- Actively seek feedback, via Google reviews, Homeviews, etc, and act on it to improve the overall experience.
- Promote community engagement by organising and delivering on-site events, and local partnerships.
- Identify and sign up partnerships with local businesses for the PLATFORM_ loyalty programme.
- Conduct regular property walkarounds and take appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, general appearance and appeal.

At **PLATFORM_ **we are committed to building an inclusive work environment that respects values, offers equal opportunity and celebrates peoples’ individual differences through diversity.

**Salary**: £24,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

Ability to Commute:

- Glasgow (required)

Ability to Relocate:

- Glasgow: Relocate before starting work (required)

Work Location: In person

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