Customer Service Advisor

7 months ago

Glasgow, United Kingdom Student Roost Full time

...........................................................................................................................................................................................................................................................................................................................................................................................................................

Hours: 24 hours - worked 08:00-20:00 Saturday & Sunday each week

**Salary**: £15,600 per annum

**The City**:Glasgow is home to around 185,000 students from over 140 different countries, and is a vibrant city steeped in history, providing the perfect home for locals and new arrivals alike. The citys slogan of People make Glasgow is true to see with our friendly hospitality and eager to help attitudes. The city has some of the best shopping, dining, and days out in Scotland and there is always something to do while in Glasgow.

**The Site**:St Mungo is having a team of 12 people consisting of management, housekeeping, maintenance, and customer service advisors, who cover weekday and weekend and day and night shifts. St Mungos is the perfect location for students studying at both the University of Strathclyde and Glasgow Caledonian University, which are within walking distance of the property. For students at the University of Glasgow, public transport is available from Buchanan Bus Station, which is a 7-minute walk from the property. The vibrant city centre is also within walking distance.

St. Mungos is a property which boasts many social spaces and facilities, including a gym with the latest high-tech equipment, air-conditioning and surround sound, a cinema room with access to Netflix, Apple TV and Amazon Prime, outdoor garden and courtyard, and a hosting kitchen which is available for small gatherings or cooking classes. These facilities are available to use 24 hours a day. Located away from the social spaces in a separate area of the building is the study space, which provides a tranquil and calming area for residents to hit the books and study.

The property has 349 beds, comprising of 173 self-contained studio flats and 176 bedrooms housed within twenty-nine flats. Our cluster flats range from four beds to seven beds and have a spacious shared kitchen and living space. Our self-contained studios are ideal for students who like their own space.

**The Vibe**:St Mungo is attracting both domestic and international students, and our calendar of events celebrates inclusivity and our multicultural student demographic.

**Are you a people person, who recognises how delivering exceptional student support can translate to an overall experience that is about more than just a room?**

Here at Student Roost, we pride ourselves on offering an enhanced experience for our residents and our Customer Service Advisors are at the forefront of making this a reality for the thousands of students who live with us each year.

As a Customer Service Advisor, you will be the first point of contact for residents, across a wide range of services: from the moment a potential resident comes to see what were about, right the way through their journey with us to check out. Youre an important part of our residents stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat. Every interaction matters, which is exactly why you matter.

**_ We are Student Roost._**

**_ Its more than a room. Its more than a job._**

**The you part**

Think youre the right fit for this role? We hope so too.

Youll be someone we can count on to:
**OWN**
- Be a customer-service superstar Your friendly face may be the first to greet a resident in the morning or one that welcomes them home at the end of a long day. As a Customer Service Advisor, you will know the strength of your smile.
- You will be a key part in our sales team, therefore building good rapport with our residents will be a good attribute to have to ensure that all sales targets are achieved.
- Treat every enquiry with significant importance, taking personal pride in ensuring all enquiries are responded to swiftly and politely.
- Be an expert in our properties in the city and actively searching for new leads able to clearly articulate what we offer to prospective residents
- Take pride in ensuring your property is fully booked and that any debt is managed swiftly.
- Support the Assistant Managers responsibilities in ordering stock for your property.
- Collect payments on behalf of residents, ensuring high levels of attention to detail and working in line with our policies and processes.
- Every student is different and so are the teams that work in our properties. Dont leave your personality at the door and please bring your whole self to work its this you we want to see every day.

**DO**
- Embrace the social side of being a Customer Service Advisor by taking the lead on organising social events for our residents;

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