Customer Services Advisor

5 months ago

Glasgow, United Kingdom Kaplan International Full time

**Customer Services Advisor**

**Reference number**: JR238799

**Location**:Kaplan Living Glasgow

**Working pattern**: Full-Time, 32 hours per week

**Contract Type**:Permanent

**Number of roles**:1

**Salary**: £23,400 Per annum

We are looking for a **Customer Services Advisor** to join our team.

As a Customer Service Advisor, you will be primarily responsible for Building management, Financial, Marketing Promotion, Service provision, Compliance, and** **any other duties as required by the Management team

This is an excellent opportunity for a Customer Service Assistant or Customer Service Support, who is looking to expand their skills and build their career with an industry leader.

**What you’ll bring to the role**
- Provide cheerful reception service to all students and visitors
- Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
- Embrace the ‘more than just a room’ philosophy of Kaplan Residences
- Have a passion for customer care and a sensitivity to student's needs
- Have experience in a customer-facing environment
- Have experience working in an effective Health Safety culture in line with legislation
- Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan’s internal management systems
- Ability to offer flexibility in working hours
- Maintain confidentiality of anything discussed, overheard, or dealt with whilst carrying out the role

**Essential skills/ experience**
- Have experience in customer service, hospitality or student service provision, ideally accommodation
- Be able to engage in team work
- To be able to work on own initiative
- Ability to prioritise workload and meet deadlines

**What we do**

Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.

**What we offer**

As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes:

- 36 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
- Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time._

**How to apply**

**Additional Application Information**

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

**Application Support**Disability Confident Scheme and Reasonable Adjustments**

At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond.

Furthermore, we proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company

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