Customer Service Advisor

6 months ago

Glasgow, United Kingdom Student Roost Full time

**Customer Service Advisor required
- Weekends only**

Weve all heard if you build it they will come; we believe if you build it right, they will stay: that goes for both our residents and our people. We want to be a stable, welcoming, and safe backdrop to our residents entire time at University, giving them one less thing to worry about. And for our people, we all spend more time at work than we do with our loved ones, we think its only right that you do that in an organisation,environment and a team that you love being a part of.

We think theres a difference between offering a 24/7 presence and a 24/7 service; having someone on hand isnt the same as having great service, around the clock. Instead, we prefer to say were always here.

**Our new CSA will become a key part of our existing, friendly and experienced property team at our Merchant Studios Propertyin Glasgow. This will entail training alongside our weekday team before moving on to sole working on Weekends.**

**Key responsibilities for our Customer Service Advisors**:

- At the top of your agenda will be to maintain, adhere and follow all our company health & Safety policies and processes. Including incident reporting & escalation process, working within the guidelines of GDPR, supporting residents with any concerns or complaints and maintaining clear logs of your activities throughout your shift, for a clear handover to your colleagues on the next shift.
- You will be a key part in our sales team, therefore building good rapport with our residents will be a good attribute to have to ensure that all sales targets are achieved.
- You will have the important job of collecting payments from our residents, receiving delivery of post and deliveries for our residents and scheduling & completing show flat viewings.
- Teamwork makes the dream work, so we ask you to support our Housekeepers to ensure common rooms and lounges are neat and tidy, keeping our value-add services in good working order such as snacks and refreshments and to facilitate with some exciting evening events for our residents and general support and guidance for our residents.

**Experience and Skills Required**:

- Reliability, positive attitude, ability to work within an multicultural environment
- We would love someone on board with experienceworking in a fast-paced customer service or sales environment, along with frontline customer service delivery and a real passion for working with the public.
- Ideally our new CSA will have worked in hotels or similar hospitality environments. If you have previously worked in student accommodation, then amazing If not, dont worry this isnt essential.
- We dont expect a tech wizard, however you should be computer literate and proficient with Microsoft packages including Word, Excel and PowerPoint. Excellent written and verbal language is also required.
- We pride ourselves on how awesome ourteams are, so we are looking for a conscientious and a well-presentedindividual to add to this. You must also have theability to communicate with colleagues and residents alike and be flexible whilst adding value to the Student Roost team.

**The Benefit of working at StudentRoo**st**:
In return for all the hard work and effort our teams put in, our CSAs receive some amazing benefits for being a part of the Roost including the following:

- A Competitive Salary to reflect the amazing work you do for us
- Giving you that well-deserved time to rest with an enhanced holiday allowance
- An additional day off to celebrate your birthday
- Competitive Maternity & Paternity packages to help you spend time with your little ones
- A pension scheme that allows you to plan for the future
- Super added extra benefits and a chance to save the pennies via our Perk Box membership
- Fantastic support is available for you 24/7 for all of lifes ups and downs

  • Customer Service Advisor

    2 months ago

    Glasgow, United Kingdom CV-Library Full time

    Customer Service Advisor Glasgow City Centre Salary - £24,544 per annum The company You will be joining a company that specialises in the provision of fully digitised subscription services for their clients. The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscription service...

  • Customer Service Advisor

    6 months ago

    Glasgow, United Kingdom BES - Goole Full time

    Bailey Employment Services are currently recruiting for Customer Service Advisors for Lloyds Banking Group in Glasgow. Could you help Lloyds Banking Group become the best bank for customers? As one of the UK’s leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthusiastic individuals to become a part of their...

  • Customer Service Advisor

    5 months ago

    Glasgow, United Kingdom Webhelp Full time

    **Advisor** **Location** - Glasgow, United Kingdom**Language** - English*** **Job Advert**: - If you have customer service experience and are seeking full-time opportunity to re-imagine your career in Glasgow, we want to hear from you. We are recruiting smart and motivated Customer Service Advisors for an inclusive city centre team. This hybrid role comes...

  • Customer Service Advisor

    5 months ago

    Glasgow, United Kingdom Kura Full time

    **Salary**: £22672 + Job Details: **Customer Service Advisor** **Location: Glasgow, UK** **Contract: Full Time, Permanent Position** We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Glasgow. We have all vacancies for customer service advisors, call centre agents,...

  • Customer Service Advisor

    6 months ago

    Glasgow, United Kingdom Webhelp Full time

    **Job Advert** If you have customer service experience and are seeking full-time opportunity to re-imagine your career in Glasgow, we want to hear from you. We are recruiting smart and motivated Customer Service Advisors for an inclusive city centre team. This hybrid role comes with a salary of £21,757 plus benefits where you will be able to work in office...

  • Customer Service Advisor

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom HSBC Global Services Limited Full time

    At HSBC Global Services Limited, we are seeking a skilled Customer Service Advisor to join our Bereavement Support team.This role involves handling inbound and outbound calls, as well as digital communications, to provide empathetic and professional support to bereaved families.As a Customer Service Advisor, you will be responsible for delivering an...

  • Customer Service Advisor

    3 months ago

    Glasgow, United Kingdom greenbean Full time

    We are looking for Customer Service Advisors to join our call centre team in Glasgow on a long term, temporary ongoing basis. Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role. Starting hourly rate of £11.44 which increases to £12.30 after 12 weeks...

  • Customer Service Advisor

    5 months ago

    Glasgow, United Kingdom Kura Full time

    **Salary**: £22,672+ Role Details: **Customer Service Advisor** **Location: Glasgow** **Location**:Glasgow **Salary**:£10.90 a hour We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Glasgow. We have all vacancies for customer service advisors, call centre agents,...

  • Customer Service Advisor

    1 month ago

    Glasgow, United Kingdom CV-Library Full time

    Customer Service Advisor Salary - £26k My client, who is based in Glasgow City Centre, is a leader in their industry of plant hire, and are the UK's largest independent plant and equipment rental company. They have over 50 years' experience under their belt and are still a family run business who employ over 1,800 people nationwide. The...

  • Customer Service Advisor

    3 weeks ago

    Glasgow, United Kingdom CV-Library Full time

    Position: Customer Service Advisor Type: Full-Time, Permanent Hours: Monday - Friday, 9 AM - 5 PM Salary: £22,800 - £26,000 Start Date: 9th December Are you enthusiastic about providing top-notch customer service? Do you excel in a customer-centric environment? If you're looking for a fulfilling and dynamic role, we want to hear from...

  • Customer Service Advisor

    6 months ago

    Glasgow, United Kingdom Webhelp Full time

    **Job Advert** If you have customer service experience and are seeking full-time opportunity to re-imagine your career in Glasgow, we want to hear from you. We are recruiting smart and motivated Customer Service Advisors for an inclusive city centre team. You will provide outstanding service at every touch point with customers as Customer Service Advisor....

  • Customer Service Advisor

    6 months ago

    Glasgow, United Kingdom Kura Full time

    **Salary**: £22672 + Role details: We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Glasgow. We have all vacancies for customer service advisors, call centre agents, customer service representatives, or people who have worked in a client-facing role, such as banking....

  • Customer Service Advisor

    6 months ago

    Glasgow, United Kingdom PR Partners LTD Full time

    We are seeking 3 dedicated and enthusiastic Customer Advisor to join our team. As a Customer Advisor, you will be the first point of contact for our clients, providing expert advice, resolving inquiries, and ensuring a positive customer experience at every interaction. **Responsibilities**: - Listen actively to customer concerns and enquiries,...

  • Customer Service Advisor

    6 months ago

    Glasgow, United Kingdom Barclays Full time

    **Customer Service Advisor** **Glasgow** **Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Customer Service Advisor

    6 months ago

    Glasgow, United Kingdom Barclays Full time

    **Customer Service Advisor** **Glasgow** **Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Customer Service Advisor

    6 months ago

    Glasgow, United Kingdom Barclays Full time

    **Customer Service Advisor** **Shawlands** **Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Customer Service Executive

    5 months ago

    Glasgow, United Kingdom Switch Advisor Ltd Full time

    Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences. **Duties**: - Provide exceptional customer service to clients via various face to face channels - Answer customer inquiries and...

  • Customer Services Advisor

    6 months ago

    Glasgow, United Kingdom Kaplan International Full time

    **Customer Services Advisor** **Reference number**: JR238799 **Location**:Kaplan Living Glasgow **Working pattern**: Full-Time, 32 hours per week **Contract Type**:Permanent **Number of roles**:1 **Salary**: £23,400 Per annum We are looking for a **Customer Services Advisor** to join our team. As a Customer Service Advisor, you will be primarily...

  • Customer Service Representative

    5 months ago

    Glasgow, United Kingdom Switch Advisor Ltd Full time

    As a Customer Service REpresentative, you will be the face of our company, engaging with customers to understand their needs and providing tailored solutions. You will play a crucial role in driving sales and ensuring customer satisfaction through excellent communication and interpersonal skills. **Duties**: - Provide exceptional customer service to...

  • Customer Service Advisor

    5 months ago

    Glasgow, United Kingdom Tate Recruitment Limited Full time

    **Customer Service Advisor/ Fraud Advisor** **Glasgow** *** Are you looking for a role where you can help people on a daily basis? Working for a company that cares about its customers in their moments of need? Our client, who are a well-known Financial Services company, are offering the opportunity to join their business on a temporary contract with the...