Customer Service Advisor
6 months ago
**Customer Service Advisor**
**Glasgow**
**Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits**
**Shift - 35hrs per week, rotating between 7am-11pm Monday to Sunday**
As a Barclays Customer Service Advisor - Branch, get this exciting opportunity to be on the frontline to serve customers and address the more complex needs with a focus on achieving the best outcomes for our customers and clients. For this role, you will be recognizing the needs of our customers as you take ownership of your own personal development, while we notice and support your ambitions. Get this chance to grow your skills and develop into leadership roles being a Barclays Customer Service Advisor.
Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
**What will you be doing?**
- Working as a team across multiple channels, personalising each interaction with a customer, and providing backing and outcomes to best suit the customers’ needs
- Being responsible for fulfilling customer requests whilst demonstrating professionalism and empathy to ensure each customer is valued
- Demonstrating understanding of our processes/policies to ensure that customers are confident in our colleagues, and knowing when to escalate where appropriate
- Being responsible for educating each customer on a range of products and services as well as the different channels they can utilize to engage with us directly
- Being responsible for Investigating emotive and complex customer and client queries, concerns, and complaints related to an extensive range of products
- Engaging in a fast-paced environment, reviewing relevant information, and making decisions and actions autonomously
- Being responsible for taking inbound calls at times and listening to customers’ specific circumstances while tailoring the relevant solutions to their needs
**What we’re looking for**:
- Excellent communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach
- A genuine passion for helping others with a customer centric mindset
- The ability to educate our customers on a range of products and services
- Competency in fraud investigation, processes and systems reviewing relevant information and making decisions and actions autonomously
**Skills that will help you in the role**:
- Ability to work seamlessly as part of a team but also to their own initiative
- Proven ability to use Microsoft Office to a high standard
- Experience in Retail Banking is desired but not essential, as we are looking for people that are passionate about customer service
**Where will you be working?**
You will be based in one of our Branches which are the heart of Barclays. Branches are changing both in the way they look and the way our colleagues work in them. We aim to have someone on hand to help our customers with their banking needs from the moment they walk in, creating an exquisite customer experience, face to face, while using technology to create the quickest, most seamless experience for them.
LI-Hybrid
BranchHybrid
CS_Opportunities
-
Customer Service Advisor
2 months ago
Glasgow, United Kingdom CV-Library Full timeCustomer Service Advisor Glasgow City Centre Salary - £24,544 per annum The company You will be joining a company that specialises in the provision of fully digitised subscription services for their clients. The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscription service...
-
Customer Service Advisor
6 months ago
Glasgow, United Kingdom BES - Goole Full timeBailey Employment Services are currently recruiting for Customer Service Advisors for Lloyds Banking Group in Glasgow. Could you help Lloyds Banking Group become the best bank for customers? As one of the UK’s leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthusiastic individuals to become a part of their...
-
Customer Service Advisor
5 months ago
Glasgow, United Kingdom Webhelp Full time**Advisor** **Location** - Glasgow, United Kingdom**Language** - English*** **Job Advert**: - If you have customer service experience and are seeking full-time opportunity to re-imagine your career in Glasgow, we want to hear from you. We are recruiting smart and motivated Customer Service Advisors for an inclusive city centre team. This hybrid role comes...
-
Customer Service Advisor
5 months ago
Glasgow, United Kingdom Kura Full time**Salary**: £22672 + Job Details: **Customer Service Advisor** **Location: Glasgow, UK** **Contract: Full Time, Permanent Position** We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Glasgow. We have all vacancies for customer service advisors, call centre agents,...
-
Customer Service Advisor
6 months ago
Glasgow, United Kingdom Webhelp Full time**Job Advert** If you have customer service experience and are seeking full-time opportunity to re-imagine your career in Glasgow, we want to hear from you. We are recruiting smart and motivated Customer Service Advisors for an inclusive city centre team. This hybrid role comes with a salary of £21,757 plus benefits where you will be able to work in office...
-
Customer Service Advisor
3 months ago
Glasgow, United Kingdom greenbean Full timeWe are looking for Customer Service Advisors to join our call centre team in Glasgow on a long term, temporary ongoing basis. Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role. Starting hourly rate of £11.44 which increases to £12.30 after 12 weeks...
-
Customer Service Advisor
5 months ago
Glasgow, United Kingdom Kura Full time**Salary**: £22,672+ Role Details: **Customer Service Advisor** **Location: Glasgow** **Location**:Glasgow **Salary**:£10.90 a hour We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Glasgow. We have all vacancies for customer service advisors, call centre agents,...
-
Customer Service Advisor
1 month ago
Glasgow, United Kingdom CV-Library Full timeCustomer Service Advisor Salary - £26k My client, who is based in Glasgow City Centre, is a leader in their industry of plant hire, and are the UK's largest independent plant and equipment rental company. They have over 50 years' experience under their belt and are still a family run business who employ over 1,800 people nationwide. The...
-
Customer Service Advisor
3 weeks ago
Glasgow, United Kingdom CV-Library Full timePosition: Customer Service Advisor Type: Full-Time, Permanent Hours: Monday - Friday, 9 AM - 5 PM Salary: £22,800 - £26,000 Start Date: 9th December Are you enthusiastic about providing top-notch customer service? Do you excel in a customer-centric environment? If you're looking for a fulfilling and dynamic role, we want to hear from...
-
Customer Service Advisor
6 months ago
Glasgow, United Kingdom Webhelp Full time**Job Advert** If you have customer service experience and are seeking full-time opportunity to re-imagine your career in Glasgow, we want to hear from you. We are recruiting smart and motivated Customer Service Advisors for an inclusive city centre team. You will provide outstanding service at every touch point with customers as Customer Service Advisor....
-
Customer Service Advisor
6 months ago
Glasgow, United Kingdom Kura Full time**Salary**: £22672 + Role details: We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Glasgow. We have all vacancies for customer service advisors, call centre agents, customer service representatives, or people who have worked in a client-facing role, such as banking....
-
Customer Service Advisor
6 months ago
Glasgow, United Kingdom PR Partners LTD Full timeWe are seeking 3 dedicated and enthusiastic Customer Advisor to join our team. As a Customer Advisor, you will be the first point of contact for our clients, providing expert advice, resolving inquiries, and ensuring a positive customer experience at every interaction. **Responsibilities**: - Listen actively to customer concerns and enquiries,...
-
Customer Service Advisor
13 hours ago
Glasgow, United Kingdom Greenbean Full timeJob Description We are looking for Customer Service Advisors to join our call centre team in Glasgow on a long term, temporary ongoing basis. Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role. Starting hourly rate of £11.44 which increases to £12.30...
-
Customer Service Advisor
6 months ago
Glasgow, United Kingdom Barclays Full time**Customer Service Advisor** **Glasgow** **Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...
-
Customer Service Advisor
6 months ago
Glasgow, United Kingdom Barclays Full time**Customer Service Advisor** **Shawlands** **Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...
-
Customer Service Executive
5 months ago
Glasgow, United Kingdom Switch Advisor Ltd Full timeAre you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences. **Duties**: - Provide exceptional customer service to clients via various face to face channels - Answer customer inquiries and...
-
Customer Services Advisor
6 months ago
Glasgow, United Kingdom Kaplan International Full time**Customer Services Advisor** **Reference number**: JR238799 **Location**:Kaplan Living Glasgow **Working pattern**: Full-Time, 32 hours per week **Contract Type**:Permanent **Number of roles**:1 **Salary**: £23,400 Per annum We are looking for a **Customer Services Advisor** to join our team. As a Customer Service Advisor, you will be primarily...
-
Customer Service Advisor
5 months ago
Glasgow, United Kingdom Tate Recruitment Limited Full time**Customer Service Advisor/ Fraud Advisor** **Glasgow** *** Are you looking for a role where you can help people on a daily basis? Working for a company that cares about its customers in their moments of need? Our client, who are a well-known Financial Services company, are offering the opportunity to join their business on a temporary contract with the...
-
Customer Service Advisor
5 months ago
Glasgow, United Kingdom Pendragon Full time**Customer Service Advisor** **Location: Mercedes-Benz Giffnock** **Part Time** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service...
-
Customer Service Advisor
5 months ago
Glasgow, United Kingdom Pendragon Full time**Customer Service Advisor** **Location: Ford Glasgow** **Part Time** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar...