Customer Service Advisor
3 months ago
**Customer Service Advisor/ Fraud Advisor**
**Glasgow**
***
Are you looking for a role where you can help people on a daily basis? Working for a company that cares about its customers in their moments of need?
Our client, who are a well-known Financial Services company, are offering the opportunity to join their business on a temporary contract with the view to going permanent
***
**The key details**
- Opportunity to convert to Permanent staff after 6 months
- Hybrid working, 2 days a week in the office.
- Office based in Central Glasgow, Scotland.
- Working 11am - 8pm, 5 days a week, including working every other Saturday.
- £130 per day
- 6-month contract
- ASAP Start date
***
**What you will be doing?**
- Building natural rapport through great conversations with the ability to engage in a way that makes our customers feel protected and valued preventing fraud and scams
- Showing great personal resilience in the face of challenging customer situations to deliver great outcomes
- Championing customer experience, delivering a personal touch tailored to our customer's needs. Showing empathy and understanding, focused on the right outcome
- Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development
***
**What we ask from you?**
- Exceptional listening and communication skills with the ability to show empathy in a customer situation
- Experience of working within a customer services role, previous contact centre experience is highly valuable.
- Strong teamwork ethic and highly motivated.
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Ability to grow, adapt and change accommodating business needs and priorities
***
Tate is acting as an Employment Business in relation to this vacancy.
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