Customer Service Advisor

6 months ago

Glasgow, United Kingdom Student Roost Full time

...........................................................................................................................................................................................................................................................................................................................................................................................................................

**Salary**: £21,547.50

**The City**:Glasgow is home to around 185,000 students from over 140 different countries, and is a vibrant city steeped in history, providing the perfect home for locals and new arrivals alike. The citys slogan of People make Glasgow is true to see with our friendly hospitality and eager to help attitudes. The city has some of the best shopping, dining, and days out in Scotland and there is always something to do while in Glasgow.

**The Site**:An iconic property in Glasgow, Buchanan View has been home to thousands of students for over almost 20 years. The team of seventeen staff, covering 24 hours a day, 7 days a week, look after both the residents and property. Our focus is on student wellbeing, ensuring we create a community feel for our residents and have the skills and tools to help with any problem that might arise through their university life.

On-site parking is available to residents and staff, with a large outdoor grass area for residents to relax on hot summer days. Room options include one-bedroom apartments and shared flats with individual en-suites and Buchanan View is home to 656 students each year.

**The Vibe**:Buchanan View houses students from all over the world. With many international students, there is a chance for our residents to learn about different cultures throughout their stay, and our calendar events remains inclusive throughout the year. Our team are very approachable and always happy to help with any issues at hand.

**Are you a people person, who recognises how delivering exceptional student support can translate to an overall experience that is about more than just a room?**

Here at Student Roost, we pride ourselves on offering an enhanced experience for our residents and our Customer Service Advisors are at the forefront of making this a reality for the thousands of students who live with us each year.

As a Customer Service Advisor, you will be the first point of contact for residents, across a wide range of services: from the moment a potential resident comes to see what were about, right the way through their journey with us to check out. Youre an important part of our residents stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat. Every interaction matters, which is exactly why you matter.

**_ We are Student Roost._**

**_ Its more than a room. Its more than a job._**

**The you part**

Think youre the right fit for this role? We hope so too.

Youll be someone we can count on to:
**OWN**
- Be a customer-service superstar Your friendly face may be the first to greet a resident in the morning or one that welcomes them home at the end of a long day. As a Customer Service Advisor, you will know the strength of your smile.
- You will be a key part in our sales team, therefore building good rapport with our residents will be a good attribute to have to ensure that all sales targets are achieved.
- Treat every enquiry with significant importance, taking personal pride in ensuring all enquiries are responded to swiftly and politely.
- Be an expert in our properties in the city and actively searching for new leads able to clearly articulate what we offer to prospective residents
- Take pride in ensuring your property is fully booked and that any debt is managed swiftly.
- Support the Assistant Managers responsibilities in ordering stock for your property.
- Collect payments on behalf of residents, ensuring high levels of attention to detail and working in line with our policies and processes.
- Every student is different and so are the teams that work in our properties. Dont leave your personality at the door and please bring your whole self to work its this you we want to see every day.

**DO**
- Embrace the social side of being a Customer Service Advisor by taking the lead on organising social events for our residents; including the marketing of events, room set-up and take-down as necessary.
- Willingly and regularly ask for feedback from our residents and use that to sculpt new ideas, events, and services to propose to the wider service team.
- Create an environment whereby residents feel confident and comfortable in raising any concerns about our properties or our practices.

**LEARN**
- Get off to the Best Start Ever and learn the Student Roost way of doing things. We take enormous pride in doing a great job and delivering exceptional results.
- Pride yourself on an understanding of the demographic of your residents and tailor events to drive inclusivity.
- Ed

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