Team Administrator

6 months ago


Oxford, United Kingdom Oxford Health NHS Foundation Trust Full time

Are you able to deliver professional, flexible and efficient administration support?

We're looking for a Team Administrator to join our friendly team within
NHS Oxfordshire Talking Therapies.

NHS Oxfordshire Talking Therapies is an IAPT service that provides talking therapies for people with anxiety and depression and has recently been awarded further funding to expand the service.

This is a pivotal role within the Service as the first point of contact for patients wishing to self-refer. This is a busy and rewarding role and you will be contributing to the overall patient experience of the service.

You will act as the first point of contact for all patients wishing to refer themselves to the service, usually via the telephone. You will take confidential and sensitive information while processing the information on the team’s electronic database.

You will work closely with the Office Manager to ensure all data entry is accurately gathered and recorded. The role offers the opportunity to provide administrative support for all staff within the IAPT team including working with the external organisations in partnership with the service.

**You will have**:

- Strong IT skills, we will provide you training on our bespoke patient management system PCMIS
- Excellent communication skills both written and verbal, with a pleasant and polite manner
- An ability to work as part of a larger Team and use your own initiative on when to seek guidance and support.
- An ability to maintain confidentiality at all times
- An ability to travel to other sites across Oxfordshire for work purposes, as required

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

**Our values are**: “Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
Excellent opportunities for career progression

Access to tailored individual and Trust wide learning and development

27 days annual leave, plus bank holidays, rising to 33 days with continuous service

NHS Discount across a wide range of shops, restaurants and retailers

Competitive pension scheme

Lease car scheme

Cycle to work scheme

Employee Assistance Programme

Mental Health First Aiders

Staff accommodation (please note waiting lists may apply)

Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

The right person for this role will be a caring and thoughtful person who can communicate well, particularly on the telephone. You will enjoy
working in a team who are the first point of contact with all our patients. The Team works together to ensure that tasks are prioritised and
completed in a professional manner. It is essential that you have good IT and administration skills.

**We will**:
Provide you with bespoke and mandatory training and on-going support

Ensure you have regular supervision meetings with your Line Manager

Support you to progress in your role

Wellbeing Champion support within the Admin Team - organises events, training and get togethers for Admin staff

This is a full time post but part time working would be considered.


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