Meeting & Events Team Leader

5 months ago

Coventry NampW Satellite Villages, United Kingdom Manor Hotel Meriden Full time

Job Advert

To be a Meeting & Events Team Leader, we want to see
**talent **and
**passion **so that you can deliver exceptional customer service, ensuring that both standards and specifications are met, creating a service delivery that will be an occasion for all guests.

Working within the Meeting & Events department, you will be part of a team delivering a high quality of service to our customers, maximising on all sales opportunities.

Through your professional attitude and strong knowledge of our products, you will ensure that you give full co-operation to any customer requiring attention and up-sell at every opportunity.

**Key Tasks will involve**:

- Anticipate guest’s needs, respond promptly, and create solutions to any issues that may arise.
- Serve food and drinks, ensuring that requests and queries are responded to in a timely and friendly manner.
- Understand your areas of responsibility, ensuring everything runs effectively in line with brand specification.
- Be fully conversant with the set-up of meeting and events rooms and do mise-en-place prior to, during and after service.
- Ensure that function rooms are prepared in line with customer’s requirements.
- Implement the set-up of rooms and other public areas in accordance with hotel standards and ensures that all M&E rooms are maintained to show-round standards at all times.
- Attain a working knowledge of the event/function taking place, together with the menu and wine list.
- Collect food and beverages; serve to guests according to establishment procedures and standards.
- Ensure that all refreshments/lunch for function rooms are served on time as per the weekly function sheet.
- Communicate and work effectively within a team to ensure every guest leaves with the desire to return.
- Service meeting and event rooms to the required standards.

More importantly, you must
**enjoy what you do **have a
**great personality, be confident, **and have a
** ‘can do attitude’**.

**In return we offer**:

- Competitive room rates at our other hotels nationwide
- Ongoing career development - apprenticeships, internal training and more
- Discounts on all food and beverage
- Discounted stays worldwide
- Uniform provided

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