Customer Service Administrator

5 months ago


Northolt, United Kingdom Auto City Full time

**About Us**:
Auto City is a family owned and run company that has been established since 1987 originally trading from Greenford, on Greenford Roundabout. The family has over 45 years of experience in the motor trade industry, who started in Wembley in 1979.

We carry repairs on all class 4, class 5 and class 7 vehicles. We are accredited for the following: Bosch Service, AA, BSI 10125 (Accident damage)

The services we cover are all servicing, mechanical work including batteries, clutches, brakes (discs/pads), 4 Wheel alignment, air conditioning, timing belts, tyres, diagnostics, exhaust, gearbox, suspension, Accident repairs (bodywork), MOTs and all MOT failure work (Class 4 ,5 and 7).

Overview:
You will be responsible for making and receiving calls to Service Customers and liaising with our Service Advisors regarding customer bookings and appointments. You will undertake administrative duties for the department using our in-house systems to update records, process paperwork and filing.

Experience Required:

- Previous administration and customer service experience is essential
- Strong communication and interpersonal skills with excellent telephone manner
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient computer skills for data entry and record keeping
- Able to work well as part of a team

**Job Types**: Full-time, Permanent

Pay: £11.44 per hour

Expected hours: 40 per week

Pay: £24,600.00-£25,387.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- Motor Trade experience

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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