Transport and Warehouse Administrator

We are the UK’s leading supplier of quality timber doors, a successful family run business looking for an enthusiastic Transport and Warehouse Administrator to provide outstanding service between our carpentry, transport, and customers, primarily via the telephone. Working from our Head Office based in Northolt as part of our professional and friendly team modern office/warehouse environment. We offer a salary up to £ 26,520, company pension, 23 days holiday, staff discount, My Staff Shop platform, free parking, cycle to work and Electric car schemes, Referral Program, sick pay after qualifying period.

You will be joining a busy Warehousing and Distribution team where your enthusiasm for providing outstanding service, primarily via the telephone, will delight our customers.

You will be calling customers to arrange deliveries of carpentry work planned into the system so that it is delivered promptly. These calls will happen 6 weeks before delivery in most cases and be driven by the production planner based at our St Albans site. Once a date is agreed the administrator will book the appropriate vehicle to make the delivery and liaise with the customer right up to the point of delivery. Routing of the vehicles is completed using Max Optra transport booking system. The delivery of painted product and external door sets direct from St Albans to customers nationwide will be the bulk of the liaison and on occasions there will be a need to coordinate multiple vehicles. When this priority of the role is completed, other duties will be to support the transport and warehouse team with administration duties.

Reporting to the Head of Warehousing and Distribution your key duties will be:

- Booking carpentry department deliveries to customers, calling customers and confirming bookings by e mail.
- Managing drivers’ times, using company routing software and manual processes alongside delivering clear instructions and requirements
- Arranging temporary workers for 2-men deliveries if needed as part of the forward planning of routes and vehicle capacity.
- Supporting Transport department with paperwork and any admin tasks day to day. Providing holiday cover where necessary for other roles.
- Liaising with the Carpentry Team on lead times and making sure that customers are kept informed and engaged.
- Planning workload/routes for drivers making sure that all workloads are achievable.
- Act as first point of contact within the transport office for customers, drivers, and other internal departments, promptly resolving, re-directing or escalating issues appropriately.
- Good telephone manner / skills and ability to clearly explain and overcome hurdles regarding delivery plans to end user.
- Other Ad hoc duties as required.

We are an excellent company to work for, joining an organisation that looks after its staff with an extensive benefit package and salary plus.

Please send your CV for immediate consideration.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: In person

Reference ID: 200503/9