Transport Administrator

5 months ago

Northolt, United Kingdom Todd Doors Full time

**Salary**: £26,520 per annum dependent on experience.
**Hours**: Monday to Friday 07.00-16.30 42.5 hours per week

**Benefits**: Auto Enrolment Company Pension, staff parking, staff discount, uniform provided, wellness programme, My Staff Shop

Todd Doors, the UK’s leading supplier of quality timber doors, are recruiting now for an enthusiastic Transport Administrator to join our Northolt based Warehouse and Distribution team.

Main Responsibilities lies around supporting Transport and Carpentry team, this includes:
Managing drivers’ times, using company routing software and manual processes alongside delivering clear instructions and requirements
Arranging temporary workers for 2-men deliveries if needed as part of the forward planning of routes and vehicle capacity.
Supporting Transport department with paperwork and any admin tasks day to day. Providing holiday cover where necessary for other roles.
Liaising with the Carpentry Team on lead times and making sure that customers are kept informed and engaged.
Planning workload/routes for drivers, making sure that all workloads are achievable.
Act as first point of contact within the transport office for customers, drivers, and other internal departments, promptly resolving, re-directing or escalating issues appropriately.
Good telephone manner / skills and ability to clearly explain and overcome hurdles regarding delivery plans to end user.

**Requirements**:
Highly accurate keyboard skills, good attention to detail.
Comfortable using MS Outlook and Office, in particular Excel. Training will be provided on in house systems.
Able to communicate clearly and professionally at all levels with both internal and external customers.
Proven admin support with the ability to understand critical tasks, ability to prioritise and demonstrate independence as well as work team.
Previous admin or customer service experience and a robust nature to deal with objections from customers and colleagues alike would be highly desirable.

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