Transport Administrator

Warehouse/Transport Administrator (with experience in a similar role)

Based in Viking House, warehouse office (UB5 5QS).

Reporting to the Head of Warehousing and Distribution

Hours: Monday - Friday 07.00 - 16.30 42.5 per week

Job Purpose:
This person will be the link between carpentry, transport, and customers.

They will be calling customers to arrange deliveries of carpentry work planned into the system so that it is delivered as soon as it is available, these calls will happen 6 weeks before delivery in most cases and be driven by the production planner in St Albans.

Once a date is agreed the administrator will book the appropriate vehicle to make the delivery and liaise with the customer right up till delivery has taken place.

Routing of the vehicles should be completed in Maxoptra and F9 notes put onto orders, so everyone is aware of the planned delivery date and other information.

The delivery of painted product and external door sets direct from St Albans to customers nationwide will be the bulk of the liaison and on occasions there will be a need to coordinate multiple vehicles to deliver from Viking house any items that were on the same order but not being supplied direct from the carpentry team.

When this priority of the role is completed, other duties will be to support the transport and warehouse team with administration duties.

No heavy lifting or forklift duties expected.

Main Responsibilities lies around supporting Transport and Carpentry team, this includes:

- Booking carpentry department deliveries to customers, calling customers and confirming bookings by e mail.
- Managing drivers’ times, using company routing software and manual processes alongside delivering clear instructions and requirements
- Arranging temporary workers for 2-men deliveries if needed as part of the forward planning of routes and vehicle capacity.
- Supporting Transport department with paperwork and any admin tasks day to day. Providing holiday cover where necessary for other roles.
- liaising with the Carpentry Team on lead times and making sure that customers are kept informed and engaged.
- Planning workload/routes for drivers making sure that all workloads are achievable.
- Act as first point of contact within the transport office for customers, drivers, and other internal departments, promptly resolving, re-directing or escalating issues appropriately.
- Good telephone manner / skills and ability to clearly explain and overcome hurdles regarding delivery plans to end user.
- Other Ad hoc duties as required.

**Requirements**:

- You must have highly accurate keyboard skills, good attention to detail.
- Comfortable using MS Outlook and Office. Training will be provided on in house systems.
- Able to communicate clearly and professionally at all levels with both internal and external customers.
- Proven admin support with the ability to understand critical tasks, ability to prioritise and demonstrate independence as well as work team.
- Previous transport admin or customer service experience and a robust nature to deal with objections from customers and colleagues alike would be highly desirable.

**Salary**: £26,520.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

**Experience**:

- Administrative experience: 1 year (preferred)
- Transport Admin: 1 year (required)

Work Location: In person

Reference ID: Transadmin