Payments Administrator

5 months ago

Gravesend, United Kingdom Rapid Vehicle Management Full time

About the role:
As a Payments Adminsitrator you will be responsible to ensuring that our customers rentals are managed within the terms of their rental agreements. Keeping our customers up to date with their financial commitments to their contracts is a hugely important role within he business as it ensures the continued generation of revenue and keeping our customers up to date wit their subscriptions and payments due. The role also includes the management of penalty charge notices which are received by our customers and require action.
- Collating the payments due on the current date and utilising our RPA solution with our digital payment solution to process all due payments in bulk.
- Reviewing the results of the payment run for the current day and utilising another RPA solution to update our rentals management system (RMS) to update the status of the invoice to the relevant status.
- Following the non payment process for customers who have failed to pay their invoice amount on the current and older dates by contacting them via the agreed process method and proactively seeking payment to keep or bring their subscription up to date.
- Notifying the Manager if a customer is behind or has failed to make their required payment within 48 hours of the due date and therefore falling in to arrears.
- Collating and processing ad hoc invoices, such as over mileage consumption, penalty fine admin fees, excess payments or any other charges raised against a customer.
- Demonstrating by leaving detailed notes within the RMS of your attempts to contact and details of discussions or communications had with customers.
- Keeping accurate and up to date records of the due and overdue payments on the debtor list - a report produced from the RMS and delivered to key stakeholders daily at 09:00, giving a clear indication to all stakeholders what payments and payment values are due or overdue that day.
- Collating and identifying the correct customer for Penalty Charge Notices received daily.
- Completing the PCN spreadsheet with information required for our offshore team (EOX) to make representations against the identified customer.
- Attaching and naming the PDF scan of the fine to the file share folder for EOX to create and process a PCN record within the RMS
- Validating that EOX have completed the daily tasks of PCN’s received and checking that a PCN admin invoice has been raised
- Processing of the PCN admin fee invoice as set out in the ad hoc payment processing task listed above.
- Completing any PCN representations that fall outside of the EOX criteria and remain on shore for processing, whilst also ensuring that the PCN admin fee invoice is raised, and the payment is processed.
- Following up with customers for overdue PCN fee invoices
- Conducting a final invoice for all customers who return a vehicle to us

and terminate their contract.
- This is to include ensuring that all rental charges, admin fee

invoices, other ad hoc invoices raised are paid and up to date.
- Working with the Handover Specialists and Fleet Manager to raise

an invoice for any damage caused to the rental vehicle which is

chargeable.
- Processing a payment for this final invoice if it exceeds the value of

the deposit held on account for the customer
- Communicating to the customer effectively that they have a final

invoice and that the value either exceeds or matches the value of

their deposit and seeking a payment for the amount due
- Returning any deposit due to a customer following the final invoice

process being completed within 48 hours of the vehicle being returned.

About you:

- A well-presented, confident individual who is comfortable communicating to a diverse customer base.
- Good communicative skills (oral and written)
- Exceptional customer service skills/a positive attitude to customer care
- Strong organisational skills
- Honesty and integrity
- Demonstrates a flexible approach to work that is focused on “getting the

job done”.
- Acts proactively to add value and follows up to ensure problems remain solved.
- Be a team player.
- Effective time management and flexibility in working patterns needed.
- Literate, numerate and proficient computer skills.

**Salary**: £23,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Transport links

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gravesend: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you a Job Seeker?

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)
- Accounts receivable: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Expected start date: 10/07/2

  • Administration Assistant

    1 month ago

    Gravesend, United Kingdom CV-Library Full time

    Firmin Recruit is delighted to be recruiting for an experienced Administration Assistant -Insurance Dept for our established client based in Gravesend Kent. Hours: 9.00 am - 5.30 pm Wednesday -Friday. This role is a permanent Part-time Role Benefits: Medicash, Benenden Health Care ( after one year of service), 22 days holiday ( pro-rated) + Bank Holidays,...

  • Financial Administrator

    5 months ago

    Gravesend, United Kingdom KASBAH Full time

    Job Overview: We are seeking a highly organized and detail-oriented Financial Administrator to join our team. **Main Purpose of this Role**: - Data input is a large part of this role. - Assisting in the day-to-day tasks set by the Finance Manager - To assist the Finance Manager with the financial planning and development of the KASBAH services Main Tasks...

  • Part Time Administrator

    5 months ago

    Gravesend, United Kingdom The London Cremation Company Full time

    **Part-Time Administrator** **Job Type: Permanent, Part-Time 1pm to 5pm Monday, Tuesday, Wednesday and Friday 16 hours per week** **Salary: £10,971.45 (full-time equivalent of which is £24,000)** **Location: Thames View Crematorium and Cemetery, Gravesend, Kent** **A rare and exciting opportunity to join a friendly and professional team** **The...

  • Accounts Administrator

    5 months ago

    Gravesend, United Kingdom Amax Estates Full time

    Join our friendly team as a part-time Accounts Assistant, where you’ll play a crucial role in keeping our Lettings, Property, and Block Management teams running smoothly and efficiently. We’re looking for someone who can help us ensure professionalism and profitability across our departments. The job runs Monday to Friday, from 1:30pm to 5:30pm. What...

  • Credit Controller

    2 months ago

    Gravesend, Kent, United Kingdom Adecco UK Limited Full time

    Credit Controller Job DescriptionWe are seeking a skilled Credit Controller to join our team at Adecco UK Limited. As a Credit Controller, you will play a vital role in ensuring timely payment from our customers and maintaining healthy cash flow for our client's organisation.Key Responsibilities:Run monthly statements and issue statements on requestAllocate...

  • Credit Controller

    2 months ago

    Gravesend, Kent, United Kingdom Adecco Full time

    Credit Controller Job DescriptionWe are seeking a skilled Credit Controller to join our team at Adecco. As a Credit Controller, you will play a vital role in ensuring timely payment from our customers and maintaining healthy cash flow for our client's organisation.Key Responsibilities:Run monthly statements and issue statements on requestAllocate payment...

  • Credit Controller

    2 months ago

    Gravesend, Kent, United Kingdom Adecco Full time

    Credit Controller Job DescriptionWe are seeking a skilled Credit Controller to join our team at Adecco. As a Credit Controller, you will play a vital role in ensuring timely payment from our customers and maintaining healthy cash flow for our client's organisation.Key Responsibilities:Run monthly statements and issue statements on requestAllocate payment...

  • Credit Controller

    2 months ago

    Gravesend, Kent, United Kingdom Adecco UK Limited Full time

    Credit Controller Job DescriptionWe are seeking a skilled Credit Controller to join our team at Adecco UK Limited. As a Credit Controller, you will play a vital role in ensuring timely payment from our customers and maintaining healthy cash flow for our client's organisation.Key Responsibilities:Run monthly statements and issue statements on requestAllocate...

  • Receptionist

    7 months ago

    Gravesend, United Kingdom Old Road West Surgery Full time

    Greeting patients and visitors, making them feel welcome Managing appointment bookings and reminders Answering phone calls and responding to any inquiries Maintaining patient records and ensuring confidentiality at all times Assisting with patient registrations and updating personal information Assisting with administrative tasks, such as filing and...

  • Rural Receptionist

    4 weeks ago

    Gravesend, Kent, United Kingdom Office Angels Full time

    Job Title: Rural ReceptionistWe are seeking a highly organized and efficient Receptionist to join our team in Rural Gravesend. As a key member of our administrative team, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring the smooth operation of our school.Key Responsibilities:Provide a...

  • Rural Receptionist

    4 weeks ago

    Gravesend, Kent, United Kingdom Office Angels Full time

    Job Title: Rural ReceptionistWe are seeking a highly organized and efficient Receptionist to join our team in Rural Gravesend. As a key member of our administrative team, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring the smooth operation of our school.Key Responsibilities:Provide a...

  • Business Coordinator

    5 months ago

    Gravesend, United Kingdom Rosherville Repairs Full time

    Rosherville Repairs & maintenance are on the hunt for a dynamic Business Coordinator. This role is your chance to be the backbone of our team, ensuring our business operations run smoothly. You'll be the glue that holds us together, coordinating work, liaising with clients, and keeping us on track. If you're a multi-tasking genius with a knack for...

  • Service Desk Operative

    5 months ago

    Gravesend, United Kingdom Aspect Lifts Ltd Full time

    **The Role**: The main purpose of the role is to liaise with customers, organise and log routine inspections and emergency call-outs in the most time efficient, cost effective manner answering the phone & general office duties. Liaise with Service Manager and Service Engineers **Duties & Responsibilities**: - Taking inbound calls from customers that...

  • Private Client Solicitor

    1 month ago

    Gravesend, Kent, United Kingdom Quro Full time

    Private Client Solicitor Opportunity at QuroWe are seeking a highly skilled Private Client Solicitor to join our team at Quro, a leading law firm. This exciting role will involve working on a wide range of private client matters, including estate planning, will writing, and trust administration.Key Responsibilities:Estate Planning: Assist clients in planning...

  • Private Client Solicitor

    2 months ago

    Gravesend, Kent, United Kingdom Quro Full time

    Private Client Solicitor Opportunity at QuroWe are seeking a highly skilled Private Client Solicitor to join our team at Quro, a leading law firm. This exciting role will involve working on a wide range of private client matters, including estate planning, will writing, and trust administration.Key Responsibilities:Estate Planning: Assist clients in planning...

  • Sales Assistant

    6 months ago

    Gravesend, United Kingdom GAAME Limited Full time

    Responsibilities: - Assist the sales team in achieving sales targets and goals - Provide excellent customer service and support to clients - Conduct product demonstrations and presentations to potential customers - Upsell and cross-sell products to maximize sales opportunities - Maintain accurate records of customer interactions and transactions - Follow up...

  • Senior Private Client Solicitor

    1 week ago

    Gravesend, Kent, United Kingdom Quro Full time

    About the RoleWe are seeking a dedicated and experienced Private Client Solicitor to join our thriving team in Gravesend. This dynamic position encompasses a wide range of private client work, including estate and care fees planning, drafting wills, managing lasting powers of attorney, navigating the Court of Protection, trusts and trust administration,...

  • Private Client Solicitor

    2 months ago

    Gravesend, Kent, United Kingdom Quro Full time

    About the RoleWe are seeking a dedicated Private Client Solicitor to join our thriving Private Client team at Quro. This dynamic position encompasses a wide range of private client work, including estate and care fees planning, will writing, and trust administration.Estate Planning: Develop and implement comprehensive estate plans for clients, including...

  • Private Client Solicitor

    2 months ago

    Gravesend, Kent, United Kingdom Quro Full time

    About the RoleWe are seeking a dedicated Private Client Solicitor to join our thriving Private Client team at Quro. This dynamic position encompasses a wide range of private client work, including estate and care fees planning, will writing, and trust administration.Estate Planning: Develop and implement comprehensive estate plans for clients, including...

  • Private Client Solicitor

    2 months ago

    Gravesend, Kent, United Kingdom Quro Full time

    About the RoleWe are seeking a dedicated Private Client Solicitor to join our thriving Private Client team at Quro. This dynamic position encompasses a wide range of private client work, including estate and care fees planning, will writing, and trust administration.Estate Planning: Develop and implement comprehensive estate plans for clients, including...