Service Desk Operative
3 months ago
**The Role**:
The main purpose of the role is to liaise with customers, organise and log routine inspections and emergency call-outs in the most time efficient, cost effective manner answering the phone & general office duties. Liaise with Service Manager and Service Engineers
**Duties & Responsibilities**:
- Taking inbound calls from customers that require a site attendance
- Logging of these call-outs/service requests
- Arranging call-outs for Engineers
- Co-ordinating engineer service visits and repairs : ensuring maximum efficiency in terms of time and distance
- Raising appropriate paperwork for the Engineers
- Liaison with the customers to ensure that the work has been completed on time and to a satisfactory level
- Raising purchase orders with 3rd party vendors
- Updating status of inspections/callouts
- Compile weekly and monthly reports for management
- Monitoring service reporting
- Carrying out quotations and invoicing
- Following through on project tenders
- Dealing with website enquires for service contracts
- Other ad-hoc administrative duties as necessary
- Following up outstanding overdue payments
- Other ad-hoc administrative duties as necessary
- Excellent interpersonal and communication skills with the ability to communicate with accuracy and clarity both verbally and in writing
- Passionate, professional with a “will do : can do” attitude
- Analytical with exceptional attention to detail
- Team Player
- Aptitude for understanding and solving problems
- Possess the ability to multi-task and think outside of the box
- Computer skills essential working with Microsoft Word & Excel
- Must be able to work on their own initiative.
- Experience gained from working within the lift industry or a similar but certainly it will need to be service-based business.
**Salary**: £21,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
Work Location: In person
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