Head of Payroll

6 months ago

Bristol, United Kingdom Loungers Ltd Full time

**About us**

Loungers is a substantial and growing operator in the UK hospitality sector, operating over 230 sites in England and Wales across three distinct but complementary brands, Lounges, Cosy Club, and Brightside. Founded in 2002 by three friends who wanted to create a neighbourhood café-bar that they would want to go to, the Group is now the only growing all-day operator of scale in the UK and has consistently outperformed the wider UK hospitality sector over the past three years. Despite being the fastest growing café/restaurant group in the Country, Loungers has retained its entrepreneurial spirit and quirky ‘Loungey’ local community atmosphere.

**The role in a nutshell**

A fantastic opportunity to join a unique, fast paced and growing business in the hospitality industry. Based out of Bristol, this role will take accountability for a high performing payroll team, ensuring seamless and accurate payroll execution each and every period, with excellent communication and a continuous desire to improve the service and support. In addition, this role will take responsibility for a broad range of people services including systems; policies; reporting and employee lifecycle comms (e.g. contracts). This role will suit a Head of Payroll, or Head of Shared Services with payroll experience.

**Getting into the detail**

**Payroll**
- Project manage the monthly and 4-weekly payrolls, ensuring that these are completed with plenty of time prior to cut-off times, without additional hours and the team being put under undue pressure.
- Reviewing and analyzing the payrolls using excel models to pick up and correct errors - challenging the team and business where required.
- Perform weekly rota checks for errors and correcting as necessary including a frequent check to ensure we’re compliant with all required legislative requirements (e.g. National Living/Minimum Wage).
- Research and advising the business on any changes to legislation (payroll or otherwise). Include the pro’s; con’s; commercials and how changes could be implements.
- Work closely with ops/ROMs/OD and HQ stakeholders to be part of key decisions such as changes to payroll policies (holiday pay).
- Regularly seek out feedback to look to improve the service to stakeholders. This may include payroll reports, system functionality. Genuinely seek to build excellent relationships with our site and field-based teams to understand how to make their roles easier, and how they work.
- Develop, coach and lead a team a payroll team that cares about providing excellent service and standards. Oversee the priorities of the team to make sure that workload peaks (e.g. payroll weeks) are never left short staffed.
- Work together with finance to ensure effective ways of working around all payroll and reward items (e.g. approving BACS files; payment of bonuses; project managing pay review change processes).
- Responsibility for annual GPGR, alongside the Finance Director
- Help management accounts maintain the Balance sheet recs for all payroll-related lines (PAYE, Net Wages, Employee loans, Pensions etc.)
- Maintaining Loungers HMRC online account, making sure our EPS and FPS submissions are correct, dealing with HMRC where necessary to ensure that tax payments are correctly allocated.

**People Shared Services**
- The smooth and efficient delivery of the People Services covering payroll; systems; employee administration; policies and processes, insight reporting.
- Driving a solution and service culture within People Operations, looking for opportunities to really engage and support our ROMs, Operations, and site-based teams with how to make their life simpler and how to make our processes more effective each period.
- Effective onboarding/offboarding of all team members with clear SOPs in place e.g. keeping contracts up to date, ensuring P45s sent on time.
- Lead on all HR systems (ownership of the existing payroll, scheduling, and HR administration modules), supporting the onboarding of any new HR technology and the successful integration to existing platforms.
- Responsible to produce all People-related data, working closely with the Head of People Experience to and Finance to correlate quantitative data to qualitative data to develop insight.
- Keep really connected to our site teams to make decisions in the best interests of stakeholders and have a continuous improvement approach to comms and processes.
- Be an excellent verbal and written communicator - own all communications from the department making sure that actions are clear, reports are easy to navigate, and that feedback is acted upon.
- Own and update all policy documents including the employee handbook, overtime policy, tronc etc. Ensure these are easily accessible and communicated.

**Reward**
- Alongside the CPO support the employee benefits and reward manager
- ensuring that pay review, shares, bonus processes are delivered on time.
- Oversee the effective administration of all benefits

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