Defence Business Services
7 months ago
**Details**:
**Reference number**:
- 347461**Salary**:
- £35,290- per annum (pro rata)- A Civil Service Pension with an average employer contribution of 27%**Job grade**:
- Higher Executive Officer**Contract type**:
- Permanent**Business area**:
- MOD - Head Office & Corporate Services - DBS- Digital, Information & Technology (DIT)**Type of role**:
- Information Technology**Working pattern**:
- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:
- 1Contents
Location
About the job
**Benefits**:
Things you need to know
Location
- Oak East Level 1, Abbey Wood North, Filton, Bristol, South WestAbout the job
**Job summary**:
Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?
- Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.- Our Vision - To support UK defence customers with outstanding service every time.
- Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.
**DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.**
**We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.**
**Come and join the DBS community today**
**Job description**:
DBS is migrating their payroll system to a Cloud based Oracle HCM platform.
This job role may be suitable for hybrid working, which is an informal, non-contractual and voluntary arrangement, blending a balance of attendance in the workplace (your permanent duty station in Bristol, Abbey Wood North) and working from home. If you are successful, any opportunities for hybrid working will be discussed with you prior to you taking up your post.
There will be an occasional requirement to visit other DBS or MOD sites, for which expenses may be claimed in accordance with the extant policies and procedures.
- Supports and performs configuration tasks within the system - admin access and configuration tasks undertaken.
- Updates REMEDY tickets with resolutions.
- Provides tier 2/3 functional support and serves as the escalation point for unresolved configuration issues from Enquiry Centre / Civilian Personnel.
- Works closely with colleagues and product owners to understand the requirements of the system.
- Undertakes unit testing before handing over to the product owners and test team.
- Conducts upgrade assessments for review by product owners.
- Performs release tasks.
- Supports Service/Enhancement Request management with Oracle for bugs and is responsible for escalation to Payroll Applications Lead if required.
- Helps to maintain Oracle HCM business processes (break-fix, incidents and enhancements).
- Supports completion of special projects (e.g. year-end activities).
- Ensure that assigned resources are fully utilised and liaise with Payroll Integration Lead or the Payroll Applications Lead to record current and future resource requirements.
**Person specification**:
Essential skills:
- Proven ability to communicate - both written and verbal.
- Highly motivated and resilient.
- A driven desire to learn new technologies.
- Experience in managing stakeholders of various grades and able to adapt and thrive in a demanding environment.
- Has sound judgement and the ability to interpret user needs.
- Be able to translate complex challenges into meaningful, actionable and achievable activities.
- Understand the impacts of Change (internal and external) on people, processes and technology.
Desirable Skills:
- Oracle HCM Knowledge.
- Oracle Support process knowledge.
- Application Support Service Delivery (Service Management).
- Solution design and requirements gathering.
- Functional design.
- Knowledge of end-to-end development process.
- Unit Testing knowledge.
- REMEDY and ticket management expertise.
- Release Management experience.
**Behaviours**:
We'll assess you against these behaviours during the selection process:
- Leadership
- Delivering at Pace
- Ma
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