Defence Business Services

5 days ago


Bristol, United Kingdom Ministry of Defence Full time

**Details**:
**Reference number**:

- 272189**Salary**:

- £22,220- per annum (pro rata) with generous employer pension contributions of approx. 27% depending on your salary.**Job grade**:

- Administrative Officer**Contract type**:

- Permanent
- Fixed Term**Length of employment**:

- FTA- up to a maximum of 23 months (with a view to permanence)**Business area**:

- MOD - Head Office & Corporate Services - DBS- Financial, Procurement & Civilian People (FPCP)**Type of role**:

- Administration / Corporate Support
- Human Resources
- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time, Part Year**Number of jobs available**:

- 20Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Abbey Wood North, Bristol, South WestAbout the job

**Job summary**:
Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
- Our Vision - To support UK defence customers with outstanding service every time.
- Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society. We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

Come and join the DBS community today

**Job description**:
DBS currently have various exciting opportunities within our organisation. Our teams are highly committed to employee engagement and customer service. We will fully up-skill you in the service you are on-boarded into with opportunities to develop yourself professionally.

FPCP administration officer roles vary, they include but are not limited to Recruitment and On-boarding, Pay, Performance & Recognition, Finance Invoices and Revenues, Business Change, Working Patterns and Leave or Exit Services. **This position offers hybrid working; a combination of office/home working.**

To enable the delivery of these services we use a flexible resourcing model to respond to changes in demand to ensure continuity of business-critical services to MOD.

We have full-time, part-time, job-share and flexible working positions available. We will work with you and be as accommodating as possible when agreeing your working hours however the final decision will be based on business needs.

In addition to permanent roles, there are also a variety of fixed term contract lengths available
- up to a maximum of 23 months (with a view to permanence). Some posts are fixed term due to a funding review.

**Person specification**:
As an administrative officer, you will be expected to:

- Adopt a ‘Customer First’ ethos responding to customer enquiries to provide advice on policy and process. Keeping customers regularly updated on progress and seeking to remove any barriers to progress so that appropriate timescales are maintained.
- Provide quality customer service to ensure ‘right first time’ customer service is delivered at all times, taking ownership for issues and customer enquiries reducing hand-offs, response times and improving the quality of advice whilst managing expectations. Work with enthusiasm, attention to detail and good interpersonal skills.
- Deliver general administrative tasks such as record creation, case monitoring, customer notification, general casework, and appropriate record handling in line with Data Protection and basic IT skills.
- Handle queries from customers, providing advice on policy, processes and services relating to FPCP or AF&V services.
- Undertake classroom based or desk training in support of up-skilling and the delivery of flexible resourcing across FPCP or AF&V to accommodate demand in peaks and troughs in line with the Workforce Plan.
- Follow DPA and MOD Security protocols when dealing with documents and data.

**Behaviours**:
We'll assess you against these behaviours during the selection



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