Defence Business Services
4 months ago
**Details**:
**Reference number**:
- 330861**Salary**:
- £35,290- per annum (pro rata)- A Civil Service Pension with an average employer contribution of 27%**Job grade**:
- Higher Executive Officer**Contract type**:
- Permanent**Business area**:
- MOD - Head Office & Corporate Services - DBS- DIT
**Type of role**:
- Digital**Working pattern**:
- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:
- 1Contents
Location
About the job
**Benefits**:
Things you need to know
Location
- Abbey Wood North, Stoke Gifford, Bristol, South WestAbout the job
**Job summary**:
Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?
- Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.- Our Vision - To support UK defence customers with outstanding service every time.
- Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.
**DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.**
**We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.**
**Come and join the DBS community today**
**Job description**:
**Responsibilities**:
- Support the technical development of the change and incident management tool.
- Capture and assess new user requirements and complete Impact Assessments [IAs] of all changes and incidents related change request [CR] proposals.
- Develop, prepare for testing and implement solutions to CRs.
- Provide prototype demonstrations and lead workshops to manage the implementation of approved customer change proposals.
- Work alongside & coordinate with the DBS Live Services team and provide knowledge transfer to the existing DBS Live Service team as required.
- Deliver & manage work packages around new configurations across ITSM Suite from the product owner.
- Manage Production, Development and UAT environments.
- Able to manage task and issues around Smart reporting, Digital Work Place, Smart IT and Mid-Tier. Continuous daily management of the change and incident management tool from resolving live issues in order to minimise impact to recording and logging problems as well as solutions across team functionality.**Person specification**:
**Desirable Skills**
- BMC Remedy Application User \ Support
- Project Delivery and Application Management.
- Proven leadership and managerial skills
- Good communication skills - both oral and written
- Experience of service delivery in the IT sector.
**Behaviours**:
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Communicating and Influencing
- Delivering at Pace
- Making Effective Decisions
**Benefits**:
- Alongside your salary of £35,290, Ministry of Defence contributes £9,528 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- An environment with flexible working options Monday-Friday
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service (pro rata). In addition to 8 public holidays per year, you will also receive leave for HM The King’s birthday
- Hybrid working where role permits
- An opportunity to be considered for Reward & Recognition
- £250-£5000 per year.
- Family-friendly policies including
- parental leave and adoption leave
- Learning and development tailored to your role
- Professional and personal development of skills
- A culture encouraging inclusion and diversity
- Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
- Special paid leave to volunteer up to 6 days per year
The post does not offer relocation expenses.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
This position is adv
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