Patient Services Assistant

6 months ago


Burgess Hill, United Kingdom The Modality Partnership – Mid Sussex Division Full time

**Job Overview**

Modality Partnership **Mid Sussex** Division has a full-time and part time vacancies for Patient Services Assistants (Receptionist). The postholders will work at Park View Health Partnership or cross sites when required within the Mid Sussex Division of the Modality Partnership. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.

This job is suitable for individuals who are problem-solvers, enjoy interacting with patients and service-users, have a passion for providing high quality customer service and ensuring patients have a positive experience.

The job is not suitable to people who are not resilient to working in a fast-paced environment, working flexibly in line with ever changing demands in Primary Care and the wider NHS or prefer a more traditional receptionist role.

**As an employee with us you can benefit from**

Enrolment to the NHS pension scheme

Annual leave minimum 27 days, plus 8 days bank holiday pro rata

Employee discounts and benefits scheme

Employee assistance programme (EAP)

Education and career pathways

If you are interested in learning more, please read on.
- **The Modality Partnership reserves the right to close this vacancy at any time during the advertising period.**_

**Main duties of the job**

The role is an all-rounded, patient facing and back
- office administration role; we are seeking individuals to join our team who are caring, compassionate and confident, who demonstrate effective communication, excellent customer service skills, IT skills, and the ability to support patients with general enquiries and signpost them to the most appropriate team member or service. The postholder will be a key member of the practice team, responsible for completing a variety of tasks including dealing with patient requests i.e. appointment booking, general enquiries in person and over the telephone, as well as performing a number of administrative duties.

The role is not a regular 9am-5pm job and is not a pure reception role; the job requires innovation, flexibility and commitment and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed.

**Overview of your organisation**

We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Your job is to work directly with key stakeholders to help us to harmonise ways of working and improve working practices to improve patient and staff satisfaction. Most reception roles focus on patient or customer facing responsibilities. This is a role that will also equip you with a portfolio of administration skills associated with the reception back-office function within Primary Care, to make sustainable changes.

**Job description**

Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.

You will love this job if you have a passion for helping and interacting with patients to provide and process information in response to enquiries. You will also be able to enhance your computer skills by using MS Word, Outlook, Excel and other relevant software packages.

You will not enjoy this job if you are looking for a repetitive working schedule and are comfortable with more traditional ways of working.

As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.

**PLEASE NOTE THAT ALL APPLICANTS THAT ARE INVITED FOR INTERVIEW MUST PROVE THEIR RIGHT TO WORK IN THE UK AT THE INTERVIEW STAGE**

**Qualifications and Experience**:
We require high performing team members to join our team with:
**Knowledge**:
Customer service principles and practices.

Basic medical terminology.

Reception protocols.

Basic telephone call management, including taking and transferring calls.

NHS systems Desirable MS Word, Outlook, Excel and other relevant software packages.

Knowledge of experience from within NHS General Practice.

Previous call handling experience.

**Skills**:
Customer service orientation.

Excellent listening communication and interpersonal skills.

Problem-analysis and problem solving.

Administrative and organisational skills.

Ability to follow policies, practices and protocols.

Stress tolerance.

Ability to handle patients (both on the telephone and in person) who may be angry, upset or distressed.

Computer literate and adaptable in using different software

**Personal Qualities*



  • Burgess Hill, West Sussex, United Kingdom The Modality Partnership – Mid Sussex Division Full time

    Job SummaryWe are seeking an experienced Front Desk Operations Coordinator to join our team at The Modality Partnership – Mid Sussex Division. As a key member of our front desk operations, you will provide exceptional customer service, manage patient interactions, and perform administrative tasks with precision.Key Responsibilities:Customer Service: Engage...


  • Stamford Hill, Greater London, United Kingdom Lakeside Healthcare Group Full time

    Job Title: Patient Services AdvisorAbout the RoleLakeside Healthcare Group is seeking a highly skilled Patient Services Advisor to join our team. The successful candidate will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.Key ResponsibilitiesAssist patients in navigating our healthcare...

  • Assistant Warehouse

    5 months ago


    Burgess Hill, United Kingdom Boeing Distribution Services Inc. Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...

  • Assistant Warehouse

    6 months ago


    Burgess Hill, United Kingdom Boeing Distribution Services Inc. Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...

  • Assistant Warehouse

    6 months ago


    Burgess Hill, United Kingdom Boeing Distribution Services Inc. Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...

  • Assistant Warehouse

    5 months ago


    Burgess Hill, United Kingdom Boeing Distribution Services Inc. Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...

  • Assistant Warehouse

    6 months ago


    Burgess Hill, United Kingdom Boeing Distribution Services Inc. Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...


  • Stamford Hill, Greater London, United Kingdom Lakeside Healthcare Group Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Patient Services Advisor. In this role, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.Key ResponsibilitiesProcess appointment requests from patients for on the day and future...


  • Stamford Hill, Greater London, United Kingdom Lakeside Healthcare Group Full time

    About the RoleLakeside Healthcare Group is seeking a skilled Patient Services Advisor to join their team. As a key member of the front desk team, you will be responsible for providing exceptional customer service and administrative support.Key ResponsibilitiesProcess appointment requests and manage patient data with accuracy and efficiency.Provide a warm and...


  • Stamford Hill, Greater London, United Kingdom Lakeside Healthcare Group Full time

    Lakeside Healthcare Group is a large GP partnership providing NHS care to approximately 170,000 patients across Cambridgeshire, Peterborough, Northamptonshire, and Lincolnshire. We operate eight GP practices across 14 sites, embedded in their local communities.We work collaboratively as practices to offer resilience, share learning, and provide professional...


  • Burgess Hill, United Kingdom Boeing Distribution Services Inc. Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...


  • Burgess Hill, West Sussex, United Kingdom Nani Recruitment Full time

    Job Description: Domestic Services AssistantNani Recruitment is seeking an experienced Domestic Services Assistant to provide household cleaning services to clients and employees in Haverfordwest, Pembrokeshire. This role involves working flexibly to meet the needs of our clients, including long day shifts lasting 12 hours.Key Responsibilities:Provide...


  • Burgess Hill, West Sussex, United Kingdom First Recruitment Services Full time

    We are seeking a skilled and motivated individual to join our Control / Customer Service Centre as a permanent member of staff. The successful candidate will be responsible for receiving calls for assistance via electronic data transfer, fax, and telephone, and will be required to record all details taken from customers on the computer database.The ideal...


  • Burgess Hill, West Sussex, United Kingdom The Modality Partnership – Mid Sussex Division Full time

    Job OverviewWe are seeking a highly skilled and dedicated Service Advisor to join our team at The Modality Partnership – Mid Sussex Division. As a key member of our front desk operations, you will provide exceptional customer service, manage patient interactions, and perform administrative tasks with precision.Key Responsibilities:Customer Service: Engage...


  • Burgess Hill, United Kingdom First Recruitment Services Full time

    We are delighted to be working alongside our long term client on an exclusive agency arrangement as they seek to recruit an additional (due to company growth) Customer Services Advisor (shift-work) to join their friendly and busy teams close to Burgess HillCustomer Service Advisor - shift workFull Time Permanent role42 hours per week on a 4 days on, 4 days...


  • Burgess Hill, United Kingdom Sodexo Full time

    Job Introduction Join our team as a **Food Service Assistant in Burgess Hill, RH15 9AQ **and be a vital part of delivering exceptional food services! We're looking for enthusiastic individuals to come and join us at our prestigious corporate site. If you have a passion for hospitality then we would like to hear from you! Join Sodexo and be part of something...


  • Burgess Hill, United Kingdom First Recruitment Services Full time

    **Position: Customer Service Administrators x 3**: - Salary: £24,000 - £25,000 per annum plus very good staff benefits - **Location: Burgess Hill, West Sussex**: - Hours: Monday - Friday 09:00 - 17:00, 35 hours per week, office based - Office based in Burgess Hill. My client is based in the town centre and is locate around a ten minute walk from the...


  • Burgess Hill, United Kingdom First Recruitment Services Full time

    **Position: Customer Support Specialist**: - **Salary: £25,000**: - **Location: Burgess Hill**: - **Hours: Monday to Friday**: - The company offer hybrid working, after you are fully trained. First Recruitment Services are delighted to be partnered with our long-standing client, based in Burgess Hill seeking a Customer Support Specialist. This is a...

  • Assistant Manager

    3 days ago


    Burgess Hill, West Sussex, United Kingdom First Recruitment Services Full time

    We are recruiting for an Assistant Manager - Food and Beverage to lead our front-of-house team at our award-winning restaurant in Sussex. As a key member of our management team, you will be responsible for ensuring exceptional customer experiences, driving sales, and maintaining high standards of food and service.Job DescriptionLeading a large team of...

  • Food Service Assistant

    5 months ago


    Burgess Hill, United Kingdom Augustinian Care Full time

    **Job description**: **_Are you looking for a special work environment within a dedicated team, with great staff benefits and all set in beautiful surroundings?_** Then Augustinian Care is the place for you. We are looking for Food Service Assistants. Our two sixty bed homes and Retirement Village are based in St George’s Park, Ditchling Common, within 3...