Patient Services Support Specialist
5 days ago
We are seeking an experienced Front Desk Operations Coordinator to join our team at The Modality Partnership – Mid Sussex Division. As a key member of our front desk operations, you will provide exceptional customer service, manage patient interactions, and perform administrative tasks with precision.
Key Responsibilities:- Customer Service: Engage with patients, clients, and visitors in a welcoming and professional manner, providing accurate information and support as needed.
- Call Handling: Manage incoming calls, take messages, and transfer calls efficiently, ensuring seamless communication between patients and healthcare professionals.
- Administrative Tasks: Maintain accurate records, update systems, and perform various administrative duties to ensure the smooth operation of the practice.
The successful candidate will possess excellent communication and interpersonal skills, be able to work effectively in a fast-paced environment, and demonstrate a commitment to delivering high-quality patient care.
Requirements:
- Qualifications: Knowledge of customer service principles, basic medical terminology, and reception protocols is essential.
- Skills: Excellent listening, communication, and problem-solving skills; ability to maintain confidentiality and handle sensitive information with discretion.
- Personal Qualities: Confident and welcoming demeanor, professional approach to work, and strong teamwork skills.
Salary Information: This full-time position offers a competitive salary of £22,369.26 per annum (based on 30-37.5 hours per week) plus benefits, including company pension, cycle to work scheme, and health & wellbeing program.
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School Support Specialist
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Account Support Specialist
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ICT Support Specialist
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Financial Services Specialist
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Service Advisor Professional
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