Customer Service Advisor
3 days ago
The award-winning Butcombe Brewery team are recruiting
We have an exciting opportunity for a Customer Service Advisor to come and join the team in our superb facility in Polden, Bridgwater.
We make and sell incredible beer and you will be supporting our valued customers via the phone to ensure they have an incredible customer experience and you will help us make our products 'The Talk of The Town'
**Key Responsibilities/Main Duties**:
- Processing inbound or call up customer orders across designated channels including On line, Off Trade, Wholesalers, National Accounts and Free trade
- Booking orders in customer depots where necessary
- Encourage the customer to increase their order by using promotions, order history or trade knowledge
- Generating leads for the sales team by participating or running sales drives to recruit new or recapture lapsed customers
- Carry out necessary administrative tasks such as invoice raising, credit notes, cash reconciliation to the agreed timescales and courier related admin
- Adopt at all times a customer service attitude, whereby customer calls and queries are answered and responded to promptly
- Work as a team to share work where necessary, even if not on own customer base
- Support in the administration of marketing materials, guest ales, beer returns and samples
- Support the team in reporting of sales and performance
- Working closely with sales personnel to maximise service and sales leads
**Skills, Experience and Qualifications**:
- Qualified to work in the UK
- IT skills (Excel,Powerpoint, On line ) and an ability to learn Navision
- Telephone skills
- Confident in dealing with different types of people
- Basic mathematics skills
**What's in it for you?**
- The chance to work with a great team of people who will provide you with support and training where required.
- A competitive salary.
- Access to Liberation Life - our fab discount platform where you can save money and earn cashback on groceries, shopping, gym memberships, hotel stays etc.
- A discount card for our Butcombe shops and pubs.
INDHEADOFFICE
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