Customer Service Advisor

2 weeks ago

Bridgwater, United Kingdom Nonwovenn Limited Full time

**About Us**

Nonwovenn is one of the southwest’s largest privately owned manufacturing business employing over 240 people. We are incredibly successful having grown 35% in the last two years with plans to grow a further 100% in the next three years. We are a business that is proud to contribute to harm reduction globally by making innovative specialised nonwoven fabrics in the medical, packaging, industrial and personal protection markets.

**The Role**

Our **Customer Service Advisor** will be part of our competent and friendly Customer Service & Commercial Team helping manage our customers’ requirements efficiently and constantly deliver quality service which meets the customer ‘s expectations. You will be responsible for managing the complete order process, from the initial contact through to order processing and follow up. Our **Customer Service Advisor** will work alongside planning and production team to ensure that orders are delivered on time and in full.

You will be able to build rapport to understand customer’s needs whilst constantly trying to exceed customers’ expectations, therefore strong interpersonal skills are required for this role. You will work efficiently and be able to maintain focus in a dynamic environment and have agile approach to duties and changing priorities. You will display positive and engaging attitude, tactful approach and remain calm when tasked with multiply customer demands simultaneously. You will act proactively and with limited direct supervision.

**You will have previous experience in similar role, ideally within busy and fast paced manufacturing environment.**

Working hours will be 37.5 hours per week - between the hours of 08:15 - 17:15 (8.5hrs per day, inclusive of 1hr unpaid lunch break)

**Key duties for the role include**:

- Enter all customer enquiries accurately, with full customer requirements and details, pass information to relevant person.
- Liaise with customers, operations, sales & suppliers when arranging shipments and handling enquiries
- Data handling, entry and reporting using in-house systems, accurately entering stock movements, in and out transactions.
- Liaise with Operations, Planning, Finance, Quality and Sales when handling queries
- Deal with customer issues, resolving them or escalating problems to the correct level or appropriate contact.
- Manage Key accounts as directed
- Answer the main reception & barrier access lines
- Preparation and despatch of samples
- Accurately maintain specification documents - as required
- Assist the Accounts team with invoice queries
- Keep accurate records of discussion or correspondence with customers

**This is full time role Monday to Friday, 37.5hrs per week, with pay up to £29,000 per annum.**

**Job Types**: Full-time, Permanent

**Salary**: Up to £29,000.00 per year

**Benefits**:

- Additional leave
- Canteen
- Company pension
- Cycle to work scheme
- Flexitime
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Flexitime
- Monday to Friday
- No weekends

**Experience**:

- Manufacturing: 2 years (preferred)
- Customer service: 2 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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