Customer Service Advisor- Maternity Cover
7 months ago
Customer Service Advisor Maternity cover (temporary)
**Are you a driven, enthusiastic and motivated individual who thrives in a fast-paced environment? Can you deliver excellent customer service with a smile? Do you want to be part of a fast growing business where you can make your mark?**
If so, we are looking for you We are seeking a Customer Service Advisor to help our busy customer service team during our peak period.
Niche online group has 3 major businesses; 1. ProSwimwear, who is the World’s largest online retailer of competitive and training swimwear, accessories and open water/triathlon wetsuits. 2. Progymwear, a new venture with the intention to build to the same level as ProSwimwear. And 3. Teddybearland, which is an exclusive retailer of collectable teddy bears.
ProSwimwear Ltd has been established since 2006. Based in Bridgwater in the South West of the UK; we now are the world's largest competitive swimwear shop stocking a huge variety of swimwear and accessories. Our mission is to supply swimmers with the tools they need to achieve their swimming goals, whether swimming for fitness, competitively or just for fun
**You will**:
- Be an excellent communicator, both verbally and written.
- Be a happy and friendly person.
- Have impeccable attention to detail.
- Have previous experience of working within an office based customer service environment.
- Be confident with and capable of using multiple IT systems, concurrently.
- Be someone who works well within a team, both with and without supervision.
- Live within or close to Bridgwater, Somerset with the ability to travel to our office each day.
**Your main responsibilities will include**:
- Being the sole point of contact for our customers. A positive can-do attitude, excellent care giving and outstanding attention to detail are all must-have qualities - our customers are at the heart of everything we do
- Inspecting and processing customer returns. This may include the cleaning and repackaging of returned items.
- Handling customer enquiries promptly, professionally and in line with company procedures.
- Order processing and taking over the phone payments using a handheld terminal.
- Resolving customer disputes through effective questioning and appropriate information gathering.
- Dealing with issues as they arise, ensuring to follow through and pushing for a resolve whilst keeping customers continually updated.
- Liaising with other departments to ensure orders are fulfilled in a timely manner.
**Preferred Skills and Experience**
- Minimum of two (2) years experience within an office based customer service environment.
- Experience with handling inbound phone calls whilst maintaining a positive, friendly and professional approach at all times.
**Next Steps...**
**Job Types**: Full-time, Temporary
Pay: £12.00-£12.50 per hour
Expected hours: 40 per week
**Benefits**:
- Casual dress
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
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