Motorcycle Customer Service Advisor
7 months ago
We are seeking a skilled and passionate Motorcycle Service Advisor to join our team at Bridgwater.
Riders is a family run business established in 1976, dealerships in Bridgwater and Bristol, we are authorised main dealers for Ducati and Harley-Davidson®.
**Job Description**:
We are in search of a highly motivated and experienced Motorcycle Service Advisor to join our team. As a Motorcycle Service Advisor, you will be the vital link between our customers and our service department, ensuring that their motorcycle service needs are met with professionalism and efficiency. Your deep knowledge of motorcycles, exceptional communication skills, and dedication to providing outstanding customer service will be essential in building lasting relationships with our clients.
Key Responsibilities:
- Greet customers, schedule service appointments, and provide an exceptional customer service experience.
- Consult with customers to understand their motorcycle service and repair requirements, offering expert advice and recommendations.
- Clearly communicate service recommendations, including costs, to customers and obtain their approval.
- Generate accurate service orders, ensuring that all required information is recorded.
- Coordinate with the service department to ensure that work is completed on time and in accordance with customer expectations.
- Keep customers informed of the status of their service or repair work and provide updates as necessary.
- Address customer inquiries, concerns, and complaints with professionalism and empathy, striving for resolution.
- Assist with invoicing and processing payments for completed services.
- Maintain organized and accurate service records and documentation.
- Stay current with motorcycle service and maintenance knowledge, attending training as needed.
Qualifications:
- Previous experience as a Motorcycle Service Advisor or in a similar role is preferred.
- Strong knowledge of motorcycles, their service needs, and common repairs.
- Exceptional customer service, communication, and interpersonal skills.
- Technical understanding of motorcycle mechanics is an advantage.
- Computer skills for service order creation and communication.
- Ability to work both independently and as part of a team.
- Strong attention to detail and organizational skills.
- Empathetic and patient when addressing customer concerns.
- Flexibility to work weekends and holidays as needed.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Bridgwater: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 3 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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